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Job Details

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Telephone Collector / Call Centre

Ashton-under-lyne, Lancashire, United Kingdom, £ £ 19000.00-28000.00 Annual Annual, Permanent

Description:

Key elements of the role will include:

  • Making and receiving telephone calls from businesses and individuals to recover outstanding debts.
  • Handling difficult conversations in a sensitive and professional manner.
  • Entering accurate records of customer conversations into the customer database.
  • Following processes and guidelines regarding debt collection.
  • Achieving personal and team targets in a contact centre environment.
  • Accurately entering customer payment details into systems - ensuring these are entered correctly first time around.

To be successful in the role you will need to demonstrate:

  • Previous experience within a telephone-based collections role.
  • You will have a positive telephone manner and assertive negotiation skills.
  • Previous knowledge and experience with collections/debt recovery is a must.
  • You must also be a great communicator and have confidence when dealing with conflict.
  • We are looking for somebody with strong work ethics and enjoys working in a fun environment.

The position offers a basic salary of £19,000 plus monthly commission - giving a realistic OTE of £28,000.

Due to the nature of the role, you must be available to work various shift patterns which could involve you starting at 8.30am and sometimes working later shifts which means you will be finishing at 7pm.

Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role - this can include Saturday mornings.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Job Details

1308132726
Not Specified
Ashton-under-lyne, Lancashire, United Kingdom
Permanent
£ £ 19000.00-28000.00 Annual Annual