Job Details

Telephone Collections Negotiator

Northamptonshire, Northamptonshire, United Kingdom, Permanent

Posted: 20hours ago


We are delighted to present the opportunity for an experienced Telephone-based Collections Negotiator to join a fast paced and growing team in Northampton.

Role: Telephone Collections Negotiator

Salary: Competitive

Start Date: ASAP

Location: Northampton

Role Purpose:

Reporting into the Team Leader, you will part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.

Responsibilities will include:

Answering a high volume of calls from debtors, both through inbound and outbound calls and maintain a rapid response according to agreed standards.
Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets.
Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
Correctly extracting information from file notes to deal with the calls efficiently.
Logging information on calls received and maintain detailed and accurate records.
Liaising with Enforcement Agents on the status of files when required.
Attend training to develop relevant knowledge, technique and skills.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
Assisting with other office duties when required.

The successful candidate will demonstrate the following attributes:

Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner
Excellent track record of exceeding targets
Must be target driven
Highly organised
Able to work well under pressure and deal with calls of the nature of the business
Team Player with ability to work under own initiative.
Sound Decision Making Skills.
Flexibility and Good Interpersonal Skills You must also have the following experience/knowledge:

Experience of Enforcement Collections
An up to date knowledge of relevant industry standards
Knowledge of Road Traffic and Council Tax Debt
Excellent mathematical skills
Microsoft office including excel and PowerPoint

Job Details

Northamptonshire, Northamptonshire, United Kingdom