Job Details

Senior Collections Officer

Manchester, Lancashire, United Kingdom, £30,000 , Permanent

Posted: 16 hours ago


Job Title: Senior Collections Officer

Location: Manchester

Salary: up to £30,000

Working Hours: Weekly alternative shifts of 9am - 5pm/12pm - 8pm and 1/4 Saturdays per month working 10am - 6pm


Up to £30,000 basic salary (dep on experience)
Work 35 hours per week
10% Bonus
Pension (9% non-contributory)
AXA Healthcare with Family cover
Share Options for Top Performers
25 days holiday (plus bank holidays)
Full training and development.Perks* and other extras.

Paid day off to Volunteer with our nominated charity
Complimentary Fresh Fruit, Diet Coke/ Coke, we provide breakfast, great coffee, and plenty of tea!!
Seasonal social events - including their annual summer party for staff and their families
Season Travel Ticket Loans
Cycle to Work SchemeAbout the company

Our client is bringing the used-car market up to date by building modern, digital, retail processes centred around the customer's needs. Although they primarily provide loans for customers and link them up with some of the UK's best car dealers in no time, that is just the start. Their goal is to make the process of buying a car as easy as buying a t-shirt on Amazon as well as creating a best-in-class consumer experience. With a glove box full of powerful algorithms (and investment from some of the world's most reputable financial institutions) they have been building and developing a customer-first, fully integrated digital retail experience inspired by Amazon's one-click model. They work in an extremely fast-paced environment with ample opportunities to make an impact on the business, so being a self-starter and using your initiative are absolute pre-requisites. Everyone has an input on how they develop and how they can change the game.

About the role of Senior Collections Officer

The role of Collections Officer is primarily to communicate with customers in arrears, predominantly via telephone and on occasion via written communication methods. Our client strives to ensure that their customers receive a professional, compliant journey always therefore outstanding customer service skills are paramount. In addition, we look for people with great work ethics with the ability to be able to work to tight deadlines and communicate effectively at all levels. Within a regulated environment and fast paced department there are of course service levels, KPI's and targets to be met which are all geared to meet our customers' expectations whilst achieving the business goals.

Responsibilities for the role of Senior Collections Officer

To recover customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
Set appropriate, sustainable, and compliant repayment arrangements
To address failed arrangements in an appropriate and timely manner
Address customer's change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
To liaise with other departments to ensure the customer receives the correct outcomes to collections issues raised
General administration duties
To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
To address and raise any risks identified thought the course of the role and in line with company policy
To assist in projects / mini initiatives within the collections function as advised by line manager
Adhere to KPI's set by the business
Understand and adhere to departmental Service Levels (SLA)
To meet individual and contribute to team targets
To complete any reasonable ad-hoc requests
To assist with the tracing function within the department where necessaryExperience required for the role of Senior Collections Officer

Must have 18 months minimum collections experience ideally within a regulated environment
Asset / Car finance would be an advantage.
Experience of dealing with late arrears rather than early arrears
Consumer Finance desirable but not essential
Must have 5 GCSE's including Maths and English at C grade or above, plus have successfully completed A Levels/ BTEC or Equivalent.
You must be IT literate with experience of using Word, Excel.
Good written, numeracy and oral communication skills.
Accuracy and attention to detail
To be able to recognise and deal with customers' sensitive circumstances and ensure the appropriate actions is taken
Ability to prioritise, be organised and efficient
Flexibility with the capability to adapt to change, new practices, and cope under pressure but with the ability to recognise when to seek assistance
Able to integrate within a team and able to work on your own initiative
Friendly and helpful approach
Treat your colleagues, clients, and their customers as well as third parties with respectFor more information regarding the role of Senior Collections Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Job Details

Manchester, Lancashire, United Kingdom