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Senior Collections and Mortgage Team leader

Wales, United Kingdom, £ £ 30000.00-35000.00 Annual Annual, Permanent


Kind Consultancy is working with a large, successful Financial Services organisation which is currently seeking a Senior Mortgage & Collections Team Leader to join them in a home-based role that will involve some travel to their multiple offices.

The Senior Mortgage & Collections Team Leader will manage a Mortgage & Collections team, monitoring their performance and coaching them to achieve and exceed their goals, with key responsibilities including:

* Managing and developing Mortgage staff, ensuring they hit targets and objectives

* Coaching any team members with poor performance, improving their behaviours

* Ensuring any customer feedback is acted upon and informs both formal and informal coaching to the team

* Identifying any possible process improvements that could increase productivity, capacity planning and process times

Our ideal candidate for the Mortgage & Collections Team Leader opportunity:

* Has experience of managing teams to deliver successful outcomes

* Has good knowledge and ideally working experience of First Charge Mortgages

* Has a working understanding of Primary Servicing processes, procedures and systems

* Has exceptional communication skills, able to inspire engage staff and also discuss failings in a positive, professional manner

* Holding an industry qualification such as CeMAP or IOC levels 1-3 would be highly desirable

* Has good knowledge of the UK regulatory regime, especially as it applies to the mortgage market

Job Details

Not Specified
Wales, United Kingdom
£ £ 30000.00-35000.00 Annual Annual