Job Details

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Senior Billing & Collections Manager

London, United Kingdom, £ £ - Annual Annual, Permanent


Our client is an international law firm who are recruiting for a Billing & Collections Manger to be responsible for the EMEA region. Your role will be to lead a team of 35 with four direct reports.

The Billing & Collections team are based in their Sheffield office and supports the EMEA region. This role will be based in Sheffield however there is flexibility for working remotely for part of the working week.

The ideal Billing & Collections Manager will be responsible for:

* Client focus & relationship management

* Develop and maintain relationships with senior finance contacts

* Develop close relationships with client services teams across the network

* Manage the Billing & Collections team 35 with four direct reports

* Oversee and monitor the effectiveness of client billing, WIP management, collection and initiate improvements to enhance the quality of service

* Review unbilled disbursements account balances

* Review monthly bad debt provision and agree next steps in advance of ledger close to ensure it is appropriate

The ideal Billing & Collections Manager will have experience of:

* Monitoring and driving enhancements to operational performance

* Working closely with internal staff to support customer requirements

* Ability to focus on customer satisfaction

* Managing billing issues from start to resolution

* Proven experience of strong team management and leadership

* Management of collections processes and resolution of past due invoices and issues.

* Analysing billing KPI\'s; including team performance, operational SLA\'s, collection and bad debt management, cancellation trends, daily and monthly billing

* Strong knowledge of billing systems and management of invoicing cycles

* Ability to work independently in a fast-paced environment and excellent attention to detail

* Ability to prioritise and complete assignments and tasks in a timely manner

* Driving continual automation and measurement against critical metrics for our billing processes

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Job Details

Full Time
London, United Kingdom
£ £ - Annual Annual