Secured Collections Account Manager

Description:

We have fantastic opportunity to join our Secured Collections department as Secure Account Manager. This role will be based at our Glasgow office with some home working. Due to the current Pandemic this will be initially home based only.

Within this role you will be responsible for management and servicing of mortgages including day to day management of customer accounts, compliance and adherence with regulatory and legal requirements and ensure customer records are maintained and updated. You will also carry out in depth analysis of customers financial circumstances to ensure that genuine financial hardship/ vulnerable cases are dealt with in accordance with Company procedures

What will you be doing?

Managing and processing of correspondence received

Resolving customer queries and requests in line with agreed timelines

Processing of amendments to customer mortgages including legal process e.g. Contract variations - corresponding with customer and solicitors

Daily Banking - processing of daily transactions including allocation of payments

Redemptions - closure of customer accounts including release of security

Direct Debit - set up and daily processing

Collection of early arrears including high level of telephone calls with customer and written communication in order to engage and apply appropriate forbearance solution

Account Management and responsibility of own arrears account caseload including relationship building with customers

Complex Arrears - management of difficult cases including litigation consideration for escalation to Late Arrears Team

Identifying, logging and handling of vulnerable customers appropriately and in line with Company policy and procedures

Is this you?

Previous Contact Centre experience and financial services background

Good understanding of UK Mortgage markets and Regulatory Requirements

Computer Literate - knowledge of word and excel

Excellent communication skills

Excellent time management skills

Strong negotiation skills

Customer Centric approach

Excellent attention to detail

Mortgage servicing background preferred but not essential

Why Arrow Global?

Arrow Global Group is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose - building better financial futures.

We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have colleague engagement teams, employee recognition and development programs and the opportunity to work collaboratively with multiple European countries

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