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Job Details

Remote Working Customer Arrears/Collections Agent (Financial Services/Mortgages)

Lancashire Liverpool United Kingdom, L1 9 £19,000 - £22,000 , Permanent

Posted: 5 hours ago

Description:

*** PLEASE NOTE THAT THIS ROLE HAS A START DATE OF 1ST NOVEMBER 2021 WITH NO FLEXIBILITY***

WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY:


Telephone based B2B OR B2C Arrears Collections experience OR Telephone based Customer Service/Complaint Handling experience

AND

Experience in working in an FCA regulated environment


Our client is seeking confident, empathetic communicators to join their rapidly expanding business. The overall purpose of the role is to communicate with customers to provide positive solutions to their accounts whilst adhering to regulations & legislation. Your working day will be spent on the telephone talking to customers alongside a small amount of Administration


What's in it for you?!

Our client has recently implemented vast changes in all that they do. This has resulted in a hugely positive response in a recent employee satisfaction survey!

Some of their benefits include:

  • Fully Remote working (No need to attend the offices. You can live anywhere in the U.K)
  • All I.T equipment supplied
  • Employee Well-being hub
  • Full remote training
  • Up to 7.5% annual bonus (Which was paid last year and on track again to be paid again this year)
  • Frequent staff incentives which include high street vouchers
  • Employee assistance and welfare programme
  • Private healthcare
  • Subsidized gym memberships
  • Annual awards
  • PROGRESSION!

The hours of work are Monday to Friday 9am -5.30pm with 1 hour for lunch. There may be some flexibility around these hours if required however, you will need to commit to full time working throughout the training period.

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Job Details

1344671574
Liverpool, Lancashire, United Kingdom
Permanent
£19,000 - £22,000