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Job Details

Product Designer - Collection & Promotion

London London United Kingdom, E1 £55,000 - £65,000 , Permanent

Posted: 23 hours ago

Description:

Summary of Position:

This company makes it easy for companies of all sizes to gather comprehensive, authentic insight at each step of the customer journey across all touchpoints to power acquisition, retention, and strategic planning. We provide consumers with product and service reviews they can trust.

- As a Product Designer, you will ensure our products and features are valuable for people,
and easy to use.
- You will drive the continual improvement of product design across all product touchpoints
- You will have a passion for translating complex problems into simple, usable solutions
that meet both client and business needs
- Your experience of running workshops brings people from different disciplines together in
a way that inspires and excites
- You will have experience of using a balance of data and qualitative customer research to
build your understanding of the customer journey and problems to solve
- You are detail orientated, yet able to step back, see the bigger picture, and take others
with you as you bring to life and champion the needs of the customer

This is an exciting opportunity to join a company that is all about customer experience at a pivotal point in its history. You will help shape the product design practices for a well-recognised brand that enables millions of people to make purchasing decisions.

For this role we are particularly interested in talking to candidates who have experience working on customer facing products, who thrive in seeing their experience through the eyes of the end user, and who never stop looking for ways to deliver a delightful customer journey.

Primary Responsibilities:

- Own the user experience of products throughout their lifecycle, ensuring existing
- products are meeting high standards of usability for customers and hitting business
metrics
- Design end-to-end flows and experiences that are simple and elegant and are grounded in a
deep understanding of the companies customer needs, personas, and journeys
- Define, craft, and evolve designs within visual systems and standards
- Proactively solicit and provide feedback to raise our bar for quality continually
- Identify design problems, build, and maintain a backlog, prioritise and design proposals
for solutions based on your experience and understanding of good UX. Act as the voice of
the customer in prioritisation sessions.
- Build a strategic vision for UX for your product area and keep this long-term vision in
mind, so short-term fixes do not end up compromising long term design and UX quality.
Make sure the product is holistically designed. Contribute to strategic decisions around
the future direction of the companies products
- Practice and advocate user-centred design practices through end-user needs, research
findings, technical constraints, and business requirements.
- Collaborate with data analysts, product managers, delivery managers and developers, to
prioritise and manage the UX backlog, ensuring delivery against agreed deliverable
targets.

Personal Specification

Qualifications & Training
- Educated to degree level

Experience - Essential

- Experience of building and shipping applications or software at the level of whole
features/products that encompass an end-to-end experience
- Technical and design skills to bring data to life in the most engaging way for users.
- Experience of customer journey mapping for data and reporting platforms
- Interaction design skills defining how an experience should behave based on understanding
people's needs, plus consideration of how this innovation will scale
- Experience using prototyping skills to demonstrate how a particular flow or interaction
will work
- Visual Design skills with proficiency in typography, desktop/mobile UI, colour, layout,
iconography, and aesthetic sense and how these elements impact product function
- Experience leading product direction and strategic thinking while developing product
goals, identifying opportunities, and making decisions based on the impact on people and
the company
- Experience representing work to a broader product team and other leaders, clearly and
succinctly articulating the goals and concepts
- A minimum of 3 years' product design work experience in a B2B or B2C environment

Experience - Desirable
- Experience in CEM\CX
- Experience in ratings and reviews
- Able to showcase your end-to-end design process across multiple projects that include
interaction and visual design artefacts, multiple iterations, and high-fidelity
prototypes
- Experience connecting your work with other cross-product initiatives within the company
to drive collaboration
- Examples of leadership in non-product dimensions that have made the team stronger and
positively impacted the work environment

Qualities and Attitude
- Focus on the interests of customers and business strategy
- Strong sense of ownership and follow-through
- A self-starter with the ability to prioritise effectively
- Maintain knowledge of changes in design and UX practices and approaches
- Meticulous attention to detail
- You follow thought-leaders in the industry
- Curious, positive, empathetic
- Passionate about the Companies mission

Job Details

1400833025
London, United Kingdom
Permanent
£55,000 - £65,000