Job Details

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Payments and Collection Advisor

London, United Kingdom, £ £ 24000.00-24000.00 Annual Annual, Permanent


We are changing things. We are So Energy, a fast-growing 100% renewable energy supplier in the UK. We\'ve tripled our customer base in the last 7 months, we\'ve won a host of awards and we\'re the leading energy supplier for customer service.

We\'re looking to recruit a motivated individual to join us as Payments and Collections Advisor and play a key role within our energetic team.

Who we\'re looking for?

As a Payments and Collections Advisor, you will be speaking to customers, often in financial difficulty, ultimately seeking to bring accounts out of debt, whilst providing excellent quality service. You will be multi-skilled, developing an understanding of the energy business and how it relates to our customers and their billing, as well as assisting with administrative tasks for the smooth running of the team.

We are looking to consider candidates with a strong background in a consumer facing payments or credit control/accounts receivable role. A good understanding of systems, dunning processes and a confident email and phone manner is highly desirable. Experience in billing and tariffs?is also important.


What you\'ll be doing:

  • Work a ticketing system of overdue and collections cases, involving every stage of arrears.
  • Negotiate payment arrangements for underpaying customers on monthly Direct Debit.
  • Make outbound and receive inbound contacts (calls and emails) from customers unable or unwilling to maintain payments.
  • Engage with third party debt collection teams to help manage escalated debt circumstances.
  • Ensure a high level of customer service is delivered to all customers and our internal and external partners.
  • Working within all company guidelines for SLAs and Data Protection.
  • Ensure the department achieves its monthly objectives.
  • Implement and be able to demonstrate an understanding of our automation systems.
  • Prioritise your own workload and demonstrate flexibility.


What\'s in it for you?

  • Ongoing support and development, we\'ll train you to be the best.
  • 25 days holiday plus bank holidays with an extra day for your birthday!
  • Cycle to work scheme
  • Excellent transport links
  • An opportunity to work in a fast-changing changing industry for a leading disruptor in the field who is changing the face of the energy industry
  • Work in leafy Chiswick, with free breakfast, monthly drinks and a stunning new office space
  • Pension matching as part of auto-enrolment pension scheme

Job Details

Full Time
London, United Kingdom
£ £ 24000.00-24000.00 Annual Annual