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Payment and Collections Advisor

Manchester, Lancashire, United Kingdom, £ £ - Annual Annual, Permanent


At Bridgewater Finance Group we have a singular goal of being 'here to help', offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heart of everything we do.

We are looking for a Payments and Collections Agent to join our payments team within our operations department. The role includes managing a book of existing clients ensuring payments are made in line with their chosen debt solution

In this role, we are looking for someone with experience in a customer service call centre environment, Debt Management or Insolvency experience is preferred but not essential. An understanding of vulnerable customer needs and be able to sensitively handle challenging calls is essential.

We would love to hear from you if...

  • You have experience within a customer service or debt collection environment
  • You have the ability to communicate well and handle objections comfortably
  • You have a good telephone manner and can adapt your approach to the needs of a customer
  • You are self-motivated
  • You can multitask, have good time management skills, and work well with a team
  • You have good numeracy and IT skills

Benefits at Bridgewater Finance

  • Competitive base salary plus weekly and monthly commission structures
  • Companywide early Friday finishes
  • Promotion opportunities as early as 6 months
  • The opportunity to undertake an industry recognised Charted Institute of Credit Management qualification
  • Desirable Grade II listed city centre office and excellent facilities including onsite gym and Starbucks
  • Lively social scene and corporate events such as an annual summer ball

About Bridgewater Finance Group

Established in 2004, Bridgewater Finance Group is comprised of consumer-focused brands offering different solutions to individuals in debt. Founded with the singular goal of being "here to help" people with their debts all brands within the group are run with customers' needs and best interests in mind. All companies within the group are regulated by The Financial Conduct Authority or the ICAEW (Institute of Chartered Accountants of England and Wales).

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Job Details

Not Specified
Manchester, Lancashire, United Kingdom
£ £ - Annual Annual