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Operations Manager - Collections and Recoveries

Gloucester, Gloucestershire, United Kingdom, £ £ 38000.00-49690.00 Annual Annual, Permanent

Description:

An excellent opportunity is available with a leading Financial Services client based in Gloucester for an Operations Manager within Collections and Recoveries. This is a newly created role as part of a restructure. The role will be based in Gloucester and will be an office based position.

The Operations Manager in Collections and Recoveries will oversee an FTE of 200 based onshore and offshore with 8 direct reports across a mix of telephony and back office operations teams.

You will be:

An experienced People Manager with the aptitude to engage and motivate a high performing team
Previous operational management experience within advisory/telephony and processing teams
Ability to develop colleagues through stretching objectives, feedback & coaching
Be a strong & effective communicator
Be passionate about delivering a great customer experience
Be able to deliver and embrace change
Ability to prioritise, organise and understand complex operational dataWhat we are looking for:

Work collaboratively with adjoining teams, key stakeholders & external companies to deliver results
Recommend areas for change and support leadership in delivery of agreed change projects
Become a functional specialist
Contribute to the development and achievement of business plans and provide insightful information
Demonstrate and be an advocate of behavioursThis is an excellent opportunity within a newly created role with opportunity for progression. Please apply now or for further information contact Kayte Short at Robert Walters at (url removed)

Job Details

1011172685
Not Specified
Gloucester, Gloucestershire, United Kingdom
Permanent
£ £ 38000.00-49690.00 Annual Annual