Job Details

Mortgage Collections Manager- London

London, Greater London, United Kingdom, £45,000 - £50,000 , Permanent

Posted: 2 hours ago


Great new management role has arisen within a specialist mortgage lender for suitably experienced Secured Loan or Mortgage Collections Team manager professionals.

The role Duties:

* To supervise a team liasing with all customers including those up to date and in arrears from initial month to instruction of litigation action for the collection of outstanding mortgage and loan repayments.

* Observe a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer's accounts.

* Each customer is an individual with their own specific circumstances, you will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the TCF principles are maintained.

* Adherence to regulatory requirements and internal policies and procedures are also a key responsibility of this role.

* As the manager you will be resonsible for planning & organising daily workload, in order to meet all objectives, within specified time scales.

* To work with customers and understand their financial circumstances so that a suitable payment arrangement can be agreed that repays the outstanding balance for an account where the original term has expired

* Generate management information to detail / justify and determine the outstanding balance and the next steps

* To monitor term expired account monthly and where relevant refer through to senior management customer review group for further consideration of next steps

Job Details

London, Greater London, United Kingdom
£45,000 - £50,000