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Job Details

Mortgage Collections Manager- London

London, Greater London, United Kingdom, £45,000 - £50,000 , Permanent

Posted: 2 hours ago

Description:

Great new management role has arisen within a specialist mortgage lender for suitably experienced Secured Loan or Mortgage Collections Team manager professionals.

The role Duties:

* To supervise a team liasing with all customers including those up to date and in arrears from initial month to instruction of litigation action for the collection of outstanding mortgage and loan repayments.

* Observe a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer's accounts.

* Each customer is an individual with their own specific circumstances, you will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the TCF principles are maintained.

* Adherence to regulatory requirements and internal policies and procedures are also a key responsibility of this role.

* As the manager you will be resonsible for planning & organising daily workload, in order to meet all objectives, within specified time scales.

* To work with customers and understand their financial circumstances so that a suitable payment arrangement can be agreed that repays the outstanding balance for an account where the original term has expired

* Generate management information to detail / justify and determine the outstanding balance and the next steps

* To monitor term expired account monthly and where relevant refer through to senior management customer review group for further consideration of next steps

Job Details

1182825700
London, Greater London, United Kingdom
Permanent
£45,000 - £50,000