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Job Details

Manager Collections & Recoveries - Strategy

Edinburgh, Edinburgh, United Kingdom, £65,000 - £75,000 , Permanent

Posted: 15 hours ago

Description:

This role is central to the success of the Collections and Recoveries function and will shape strategic decision-making regarding collections communication tools and operational strategies across all portfolios and channels.

Role:

This role is central to the success of the collections and recovery's function and will shape strategic decision-making regarding collections communication tools and operational strategies across all portfolios and channels.

While leading and managing the team to deliver their objectives, you will also bring thought leadership to create and influence the strategic direction of the business.

You will improve delinquent customer experience through enhancing the customer journey and utilise customer feedback, data driven resolutions and challenger testing to customise and develop contact and operational strategies.

Key Business Stakeholders will be Credit Risk, Portfolio Management and Conduct Risk.

Skills & Experience:

Previous Collections Strategy experience for both Secured and Unsecured products

Ideally from a Banking or Credit Lending Background

Previous Analytics Experience, Highly Numerate

Knowledge of FCA and Legal Requirements relating to Consumer Finance

Strong background of Strategy Development across Dialler, IVM, IVR, SMS, Email, and Web Channels

Appreciation of TCF principles and FCA CONC

Understanding of Impairment, Flow Rates, and Key Collections Drivers

Previous Experience in a Credit Risk Function

Experienced in Project Management

Job Details

1168078426
Edinburgh, Edinburgh, United Kingdom
Permanent
£65,000 - £75,000