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Junior Collections Advisors

Wolverhampton, United Kingdom, £ £ 21434.00-21434.00 Annual Annual, Permanent


Junior Collections Advisor

Hollyfield Personnel are currently seeking Junior Collections Advisors on behalf of our client, a Financial Services organisation based in Wolverhampton.

The Collections Advisors will proactively contact customers across the full product range that have fallen into areas and are experiencing financial hardship.

You will be the first point of contact with customers and will thus be courteous and professional at all times.

We are looking for people with experience working within a customer service focused role. You must have a can do attitude; strong communication skills; and an excellent customer service ethic so you can listen to, understand and help the customers.

You will have the ability to multi-task and effectively negotiate.

In return, the client offers a friendly and sociable environment with great facilities on site, and the opportunity for development and progression.

Key skills and experience:

* Ability to handle inbound and outbound calls, and effectively negotiating when required to recover arrears balances.

* Use sound judgement and questioning skills to support decision making and agree payment arrangements.

* Professional and accurate written and verbal communication skills

* An enthusiastic team player with excellent interpersonal skills.

* Empathetic approach to help vulnerable customers.

* Proactively support department growth and make recommendations to improve the customer experience.

* Flexibility to work shift hours is required




Monday - Friday, shifts between the hours of 8am - 6pm

1x late shift between - 12pm - 8pm

1 in 4 Saturdays working from 9am - 12pm

Please note; due to the high volume of CV\'s we receive if you have not had a response to your application within 5 working days please assume on this occasion you have not been successful

Job Details

Not Specified
Wolverhampton, United Kingdom
£ £ 21434.00-21434.00 Annual Annual