Job Details

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Insurance Broker Accounts (IBA) Associate (Cash Collection/ Credit Control)

Brighton, Sussex, United Kingdom, £ £ - Annual Annual, Permanent


Lockton is the world's largest privately held independent insurance broker. Their focus is to provide their clients with the best in risk management, insurance and employee benefits consulting.

Theentrepreneurial culture of the business is reflected in empowering associates to act quickly, learn fast and provide the right solutions for their clients.

A new opportunity has arisen within the Insurance Broker Accounts (IBA) team to carry out the reconciliation and management of client money. Specifically this will involve clients of the Lockton Employee Benefits division.

This is a progressive opportunity and subject to performance of the individual, there is scope to develop into supporting the leadership. Therefore its ideal for someone looking to grow their career in this field. The successful candidate will be able to take initiative and ownership within the role, building relationship with the relevant business unit and teams.

Travel to the London office will be required approximately once per month and there will also potentially be some ad hoc European travel in the mid to long term.

Suitable candidates for the role will either have experience in IBA work already, or have previous experience completing reconciliations and an understanding of basic accounting in a different sector.

As the role is based Brighton, it is therefore a good option for candidates seeking a viable alternative to a London- based role. You might therefore be based for example, in or around East Croydon, down through Haywards Heath to Brighton, (effectively the main line "commuter belt").

Your key tasks and responsibilities in the role will include:

  • Insurer liaison, improving relationships and reviewing of ongoing processes to mutual benefit of Lockton and insurers in relation to IBA practices, to include instigating key insurer partnership meetings.
  • Intercompany, review interco processes, work with the business to ensure processes are aligned and efficient.
  • Reconciliation of debtors, creditors and cash for a specific book of complex volume instalment business.
  • Manage query escalation to the Business unit and within IBA, structured approach and organized presentation/ delivery of data.
  • Maintenance of tracking systems and reports.
  • Housekeeping, data and record management
  • Review of IBA accounting platforms with major involvement in any future migration/ implementation of new systems, working with business analyst on forthcoming process reviews.
  • Deliver exceptional client service (external and internal).
  • Attend regular review meetings and minute accordingly.
  • Comply with internal procedures and external regulatory requirements and escalate issues to senior management.
  • Provide cover to other team members and ad hoc duties when requested by management.
  • Ad hoc IBA service improvement projects where a benefit to clients/ divisions has been identified .

Competencies you will need to demonstrate in the role include:

  • A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.
  • A working knowledge of the computer desktop software provided by Lockton including Microsoft office products.
  • Ability to build and maintain good business relationships with clients, insurers and associates.
  • Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
  • Ability to identify opportunities for business development.
  • Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
  • Advanced working knowledge of spreadsheet applications and formula calculations.
  • An understanding of cash collection/payment processes including but not limited to general insurance accounting and client invoicing.
  • Analytical and problem-solving skills, including research and investigation.
  • Effective delegation as appropriate.
  • Confident in approaching problems and interacting with other associates to reach a beneficial resolution to the business.
  • Excellent presentation skills in both preparation and execution.
  • Personal presence to interface with management of other businesses, insurers and other third party providers, representing Lockton in the best professional manner.
  • Ability to compile, analyse and interpret financial information and data to facilitate decision making.
  • Ability to make decisions in compliance with established standards of quality performance and service.
  • Show a flexible approach to change.
  • Adopt a right first time approach.
  • Professional and tactful negotiation and persuasion skills to achieve objectives.
  • Work in support of other team colleagues and under own initiative.

Lockton attract the best professionals to come and work with them who are excited by their unique culture that values respect, ethical, moral and caring approach, in fact their associates are their greatest asset.

Job Details

Not Specified
Brighton, Sussex, United Kingdom
£ £ - Annual Annual