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Head of Collections

Chester, Cheshire, United Kingdom, £ £ 20000.00-55000.00 Annual Annual, Permanent


Do you have experience within the financial services sector? Are you looking for a new challenge? If the answer is YES, the team at White Oak could have the ideal role for you.

White Oak are currently recruiting for Full Time Head of Collections to join our collections team based in our Chester office.

What will I be responsible for?

Reporting to the Chief Risk officer, the overall objective of the Head of Collections is to manage the collections and recoveries process within the department, to meet the targets and standards of service that the business demands.

Whilst the role includes the supervision and management of a small departmental team, the primary objectives of the job holder are to maintain and improve the company's internal collections and arrears management process to ensure that the company's collections and bad debt provisioning targets are met and improved upon. Other duties include:

  • Deal appropriately with all incoming communications from customers, and third parties ensuring that data protection, AML regulations, treating customers fairly principles, compliance and complaints handling procedures are followed
  • Ensure the collections team are following the documented procedures
  • Responsible for outbound call quality (self and team) ensuring that best practice and appropriate telephone manner is used on all occasions
  • Maintain, review and when necessary, update/change the collection policy, procedures, and flow paths to ensure best practice, considering the economic viability of all collection actions
  • Ensure that repayments and arranged debts are maintained to provide maximum recovery on all cases
  • Action and escalation of high value, asset risk and failed repayment cases including authorisation of repossessions and legal enforcement
  • Organisation of sale of repossessed assets
  • Manage the third-party debt collection relationships. Liaison with administrators, liquidators, and other third-party appointees
  • Deal with end of term collections including outstanding sale of asset invoices, secondary period rentals, and legal actions
  • Communicating when necessary, with brokers and suppliers either directly or via relevant internal sales contacts
  • Ensuring that bad debt provisions are maintained and write offs managed in line with the firm's policies and procedures
  • Oversee the monthly upload of CAIS files, validation, and creation of new portfolios
  • Upload and maintain CBILS arrears and guarantee claims via the guarantee portals, including invoicing for claims

Who are we looking for?

If you collections experience particularly within the B2B and asset finance industry, the role of Head of Collections could be ideal for you. You will also require the following skills and experience:

  • Knowledge and understanding of finance and leasing
  • Staff management, development, training, and interpersonal skills
  • Understanding of AML, Data protection (GDPR), Fraud, FCA and FLA regulations.
  • Experience of dealing with complaints handling procedures
  • Ability to work under pressure and to deadlines
  • Computer literacy
  • Logical and balanced decision-making skills
  • Numerical, organised and able to both operate and communicate at a senior level
  • Appreciative of the importance of, and the ability to maintain good internal and external customer relationships
  • Excellent communication skills
  • Experience of working in a fast-moving environment and ability to work under pressure
  • Be persuasive, persistent and self-motivated
  • Show empathy, assertiveness, tact and resilience

We can offer a competitive salary and a range of benefits.

About the company:

White Oak is an FCA authorised and regulated European Lending Platform which provides capital to support SMEs and mid-corporates through its full suite of flexible lending products. Headquartered in the UK, White Oak's team of 170 specialists currently services a loan portfolio of over £500 million and have originated over £1.5 billion of assets since 2018. As a financing affiliate of White Oak Global Advisors, LLC (WOGA), White Oak is able to access investor capital to support White Oak's lending activities to complement its funding from banks and other financial institutions.

WOGA is an SEC registered global alternative asset manager with over $6.8bn of Assets under Management, focussed on direct lending to non-sponsored small and medium sized entities (SMEs), offering term loans, leases, asset-based loans and other specialty products across its affiliates to companies with enterprise values between $25m and $1bn. White Oak Global Advisors was founded in 2007 and, along with its affiliates, has a global presence with over 470 professionals.

As part of WOGA's strategy in deploying investors' funds to the SME market, it has created and acquired, on behalf of its institutional investors, a number of affiliate companies in recent years that bring specialist product, origination, underwriting and servicing capabilities. These include two factoring companies in the US including White Oak Commercial Finance, the US's 5th largest factor, and one of the largest non-bank SME lenders in the UK, LDF Group, in June 2018, which has since been incorporated into White Oak.

If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of Head of Collections.

Job Details

Not Specified
Chester, Cheshire, United Kingdom
£ £ 20000.00-55000.00 Annual Annual