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Head of Collections and Recoveries

Altrincham, Cheshire, United Kingdom, £ £ 45000.00-65000.00 Annual Annual, Permanent


Head of Collections and Recoveries - Award Winning Consumer Lender

Up to £65,000 + Bonuses + Laptop + Many More Benefits


We are pleased to represent our client, a successful Consumer Lender in their search for a Head of Collections and Recoveries to join their team based in Altrincham. They are looking for a professional skilled Head of collections and recoveries who has also had experience with people management their team where they will be mainly foccused within the consumer finance division.

Experience within Regulated Unsecured Loans within Consumer Finacne is essential for this role.


* Responsible for identifying customer's needs in relation to forbearance, establishing their ability to repay and report and escalate any customer considered vulnerable.

* Prioritise case-loads based on assessment of risk.

* Working to achieve key performance targets

* Monitor arrears and escalate any cases in respect of potential provisions to the Head of Recoveries in a prompt and effective manner.

* Operate within a set of delegated authorities as defined by the business.

* Manage daily workload and take appropriate action to include, debt recovery by telephone, tracing of absconded customers, processing money claims through CCMCC, managing insolvency cases and recovery of contractual fees and interest.

* Select appropriate standard correspondence to customers regarding arrears through to notice of default and termination when necessary in accordance with the provisions of the consumer credit act, where applicable.

* Communicate and escalate potential issues/risks to the Head of Recoveries in a prompt and effective manner.

* Liaise with internal and external contacts.

* To provide recommendations for improvements to processes, systems, procedures and controls.

* Ensure that the customer is always treated fairly.


* Demonstrated experience in dealing with collections/litigation accounts in a consumer finance environment.

* Experience working in a lender.

* Knowledge of the consumer finance industry is preferred.

* Experience with CONC (Consumer Credit Sourcebook)

* Experience with MCOB (The mortgage and home finance - conduct of business source-book)

* Experience with People Management (managing teams currently or previously)

* Understanding and awareness of data protection act and legislative requirements.

* Able to work on own initiative and to contribute to the wider collections & recoveries team's objectives.

* Ability to develop productive relationship with internal and external contacts.

* Knowledge of Microsoft Office applications and able to build reports and carry out spreadsheet analysis

* Knowledge of compliance procedures within Financial Services

If you are interested in this opportunity and feel that you have the skills and experience necessary for this role then please apply ASAP! Samuel Rufai at D&R Recruitment will be in touch shortly

Job Details

Not Specified
Altrincham, Cheshire, United Kingdom
£ £ 45000.00-65000.00 Annual Annual