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Head of Collections and Recoveries

Chester, Cheshire, United Kingdom, £ £ 100000.00-125000.00 Annual Annual, Permanent

Description

  • Take responsibility for the effectiveness of defined Collections function(s) or capability(s), including people development, production management and strategy development and implementation.

  • Leverage the performance of multiple functional business units, while ensuring employees comply with all established policies and procedures. Responsible for collaborating across the business to agree direction, monitor progress and manage internal and external stakeholder expectations.

  • Accountability for translating collections strategy into priority actions to ensure the delivery of a high quality, professional service to all internal and external customers and stakeholders.

  • Lead, develop and motivate the Collections team to attract, retain and develop the capacity, capability and talent to ensure delivery of business objectives.

  • Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver agreed plans and targets, collaborating with colleagues to maximise end to end integration, effectiveness and efficiency.

  • An extensive knowledge and understanding of Credit industry products and the Collections process with a strong knowledge of regulation that apply to Collections
  • Experience of working with Regulatory/Industry Bodies e.g. FCA, FOS, FLA, Ombudsman
  • Experience in a Collections environment where the needs and expectations of customers are of the utmost priority and where a strong understanding of the customers\' needs has been the basis for decision making

Job Details

752669999
Not Specified
Chester, Cheshire, United Kingdom
Permanent
£ £ 100000.00-125000.00 Annual Annual