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Head of Collections and Customer Experience

Lancashire, United Kingdom, £ £ 50000.00-55000.00 Annual Annual, Permanent


Head of Collections and Customer Experience / Permanent role / Liverpool / £50,000 - £55,000

We have a fantastic opportunity for an experienced Head of Collections and Customer Experience to join our award-winning client based in Merseyside. Due to continued growth, we have a newly created role for an experienced Senior Collections Manager to join our clients growing team.

In this newly created role, you will play a pivotal role in structuring the organisations Bad Debt and Collections strategy. You will bring a wealth of experience around creating and improving the collections and bad debt processes and flow paths within a B2C environment. Ideally you will have experience working within a B2C high volume, low value collections environment.

You can look forward to joining a company that can offer you a role with the opportunity to have a real impact from day one! You will be given full autonomy and support from the wider leadership team to develop the strategy to improve bad debt.

In this role you will revisit the entire end to end process and implement the changes required to ensure efficient internal processes and controls are in place, whilst also ensuring the best customer journey experience, achieving the required outcomes for the business.

You will be responsible for managing the teams who co-ordinate the administration and collection of funds on behalf of the organisations clients. In this role you will start by reviewing the current processes and controls, where you can then implement the strategy to drive the changes to improve the efficiency of the department, ensuring adherence to compliance and regulations. You will be committed to customer service ensuring the best possible journey and outcome for the business.

Skills required:

  • Previous experience working across debt recovery/collections strategy, negotiation tactics and customer service
  • Previous B2C experience
  • Strong people management
  • Highly motivated, driven, and ambitious

There is lots of scope for progression with this growing business.

To discuss this opportunity in more detail, please contact Lauren Harrison at Accountable Recruitment today on .

Job Details

Not Specified
Lancashire, United Kingdom
£ £ 50000.00-55000.00 Annual Annual