Job Details

Group Head of Collections

Cardiff, Cardiff, United Kingdom, Permanent

Posted: 23days ago


Group Head of Collections

Reading, Manchester or Cardiff

Heard of us?

We're an award-winning group, and one of the UK's fastest growing independent finance companies; backing people to fulfil life's hopes and dreams.
Now is your chanceā€¦

The collections department is ultimately responsible for support and guidance of our customers in financial difficulty and to recover debt. The Group Head of Collections is responsible for the development and execution of the collection's strategy across the Group, to implement a holistic approach to collections, and arrears management capability group wide.

The role involves responsibility for collections and arrears activity across the functions within the Group across Retail Finance, Business Finance and Motor Finance, and with oversight of colleagues undertaking similar activities.
This is a first line role reporting to the Operations & Business Controls Director.

The role of Group Head of Collections is really important to us, and is intended to design, enhance & deliver an effective and efficient Collections capability, that meets regulatory requirements and conduct needs, and both supports and drives customers through payment deferrals, arrears, and collections processes, ensuring the service aligns to a group standard.

When the time is right, we would love to welcome you to our offices, in Cardiff, Manchester and Reading. In the meantime, you will be based remotely. You'll be made to feel part of your new team by your Line Manager and colleagues, through regular contact and virtual interaction.

What would your day look like?

Responsible for working collaboratively with the collections' leaders across the group to deliver a group-wide collections strategy.
Utilise change management, processes, and tools to focus on driving financial, and operational results for our function, shaping the changes; and designing the collections strategy.
Build a cohesive culture across the Collections functions, working on shaping appropriate plans, focusing on delivering against the One group blueprint.
Work collaboratively with the commercial teams in Motor Finance, Retail Finance and Business Finance to understand the overall business strategy.
Working closely with the Transformation programme, to ensure the collections functions are ready to receive the changes.
Recommending and/or implementing appropriate communication, training, and behavioural change solutions, and measuring effectiveness to enhance organisation, group, and individual performance and reporting activity.
Design, execute, develop and lead a professional and competent collections function across all products.
Shaping quality control within the 1st line, to ensure that our customer journeys, and work closely with 2nd line colleagues in Risk and Compliance.
Align the Target Operating Model activity, develop proposals for the Collections strategy and structure and input into the Group's change prioritisation and resource planning.

What do we expect of you?

Proven leadership and strategic planning skills.
Strong understanding of Mortgage/Car Finance and other lending products across the Group's portfolio.
Strong knowledge of regulations relating to conduct risk and collections (e.g. MCOB/CONC/SYSC 8)
Strong knowledge of compliance and governance.
Significant experience of leading collections and operational teams on multi-site operations.
Experience in banking and financial services, covering multiple product lines and functions. Understanding of banking / financial services operations.
Ability to build relationships across a wide stakeholder community across 1st, 2nd and 3rd lines of defence.

Life in the team

The Collections department is our largest in the business, that comes with challenges as well as plenty of opportunity. The successful candidate will be responsible for driving change, leading projects and the delivery of new initiatives. This role gives great scope for someone to join the department and make a big difference.

What can you expect of us?

A friendly and flexible culture, synonymous with our proposition to our customers.
A growing organisation that defines itself as being nimble, lean and strong.
A drive for continuous improvement, which you will be empowered to get behind from day one.
A communicative, accessible and approachable ExCo.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Still Curious?

The Group was formed by bringing together two very successful businesses under one umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.

Underpinned by our strategic blueprint, "backing people to fulfil life's hopes and dreams", we thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; and we open up the lending market to many.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.

Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.

The group is an equal opportunities employer.
We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position

Job Details

Cardiff, Cardiff, United Kingdom