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German Speaking Collections Associate

London, United Kingdom, £ £ - Annual Annual, Permanent

Description:

Amazing opportunity for a German speaker with up to 2 years experience in debt collections to join this continuously growing Financial Services firm in the city of London.

Client Details

Financial Services firm focusing on travel loans with a growing presence in the UK, USA and Germany.

Description

Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
Negotiating, implementing and monitoring feasible repayment solutions that take into account the client\'s circumstances while balancing the best interests of the business
Investigate and resolve complaints regarding incorrect debt collection attempts
Manage multiple accounts for delinquency and debt collection efforts
Locate and contact debtors about outstanding obligations
Compile reports on delinquent accounts and report missed payments to credit agencies
Send out overdue notices for delinquent accounts or for missed settlement payments
Report address changes and maintain files regarding debtors for correct and current contact information
Represent the company in communication with partners
Adhere to company policies and proceduresProfile

Fluent in German and English (Written and Spoken)
Circa 2 years experience within a debt collection department
Understanding of consumer lending, collection functions and/or call centre functions
Demonstrated skill in negotiating and resolving conflicts
Ability to speak persuasively and listen critically
Ability to multi-task and meet tight deadlines
Prioritise multiple tasks to ensure the successful completion of each debt collection attemptJob Offer

£25,000 - £27,000
benefits package
Clear progression routes

Job Details

993361580
Not Specified
London, United Kingdom
Permanent
£ £ - Annual Annual