Job Details

Fees Collection Officer

London London United Kingdom, E1 £30,000 - £30,500 , Permanent

Posted: 11 hours ago


Our client is a very well established, reputable private education group based in Central London. They are currently looking to recruit a Fees Collection Officer to join their head office Bursary team.

This is a hybrid working opportunity, 3 days in the office (based in London Victoria) and 2 days working from home.

Working as part of a friendly and successful team, this is a terrific opportunity for someone with confident credit control and customer service skills, looking to work in a stable and rewarding environment.

Key responsibilities of the role:

• Identifying Overdue accounts by producing a default list (Aged Debt) via the computer or

diary system

• Initiating standard reminders in accordance with a strict timetable

• Drafting and sending non-standard letters and emails relating to arrears / disputes / queries

• Processing debit/credit card payments for accounts severely in arrears

• Negotiating with late payers by letter, email and telephone, keeping up to date records for

accounts on SIMS database

• Dealing with general enquiries by telephone, email, letter about fee related matters. In

addition to prospective parents and general customer service questions

• Liaising with school Admin staff and Heads (re- potential exclusion of pupils due to arrears) -

referral of exclusion accounts to the Fees Collection Manager/Assistant Head of Fees and if a

permanent exclusion case the Chief Executive

• Liaising with other Departments within Trust Office on any fee related issues

• Actively use SharePoint for collaboration tasks

• Assisting with the preparation of termly E-billing, out sorting paper bills where required

• Provide accurate monthly reports to Heads

• Keeping an up to date / ongoing arrears list

• Attend termly debtor meetings with the Fees Collection Manager, attend any other meetings

when necessary

• Adhere to Data Protection requirements

Person Specification

• Confident self starter with the ability to take ownership and successfully complete tasks

within sometimes challenging time-frames

• Organised and able to effectively prioritise workload

• Possess a strong team ethos and be pro active

• Excellent interpersonal skills, with the ability to communicate effectively with staff at all


• Professional telephone manner and ability to ask challenging questions

• Experience using Microsoft Excel and Word

If this sounds like the challenge you are currently looking for, please don't hesitate to make your application online, ensuring that your latest CV is attached to your profile on reed.co.uk. We look forward to hearing from you!

Job Details

London, United Kingdom
£30,000 - £30,500