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Export Collections - Customer Services - Freight Forwarder

Purfleet, Thurrock, United Kingdom, £ £ - Annual Annual, Permanent

Description:

Due to increased business, we are looking for a Freight Forwarder with focus on Customer Service to our international transport department.

The person we are looking for must be enthusiastic about our business and the freight industry, have a positive outlook and a clear focus on high job quality.

The main part of the job is to arrange export collections for our UK based customers as well as supporting the export planners with various task such as checking deliveries, instructing our customs department to issue customs documents + other administrational tasks.

Key Tasks:

Timely and effective communication with Customers, partners and internal departments via e-mail/telephone.

Updating / verifying Order Management System with customer booking details.

Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.

Effective monitoring to ensure deliveries are completed within the agreed timelines.

Ensure that all Collection consignments are conforming to correct information.

Pro-active problem solving with customers and colleagues when issues arise.

Ensure consignments are rated correctly to Invoice in an accurate and timely manner.

Provision of PODs to meet customer requirements where necessary.

Provide KPI and reports both externally and internally where required

Resolve Credit Management Queries where necessary.

General Day to Day administrative duties.

What we can offer you:

A role in a successful, dynamic company

A chance to work in a busy international business environment

Be a part of a strong team of performance driven colleagues

Competitive salary

Great future career prospects for advancement

A professional working environment

Potential yearly bonus based on company result and attendance

The successful candidate, who will be reporting to the department supervisor, will be working as support for the export trailer planners and in close cooperation with our offices across Europe while servicing UK customers.

The applicant must be proactive, organised and punctual, engaged and motivated as well as a good attention to detail

Job Details

1240330833
Not Specified
Purfleet, Thurrock, United Kingdom
Permanent
£ £ - Annual Annual