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Debt Collector

Hutton, Essex, United Kingdom, £ £ - Annual Annual, Permanent


Debt Collector

We are searching for an experienced Debt Collector

Overall job purpose
To maximise recoveries on behalf of a portfolio of clients whilst ensuring internal and external compliance protocols are met.


  • Effectively collect outstanding debt by phone and in writing in a busy department
  • Meet daily targets including call volume, cash collection and call monitoring
  • Dealing with own portfolio of cases, approx. 600 - 800 accounts, conducting investigations into customer\'s affairs, i.e., assets, property, when property bought, what funds were used for, what has changed in circumstance that debtor cannot pay.
  • Identify potential cases for further action (Charging Orders etc) to managers.
  • Minimise any potential complaints - and where they do occur deal with these in line with the agreed procedures.
  • Meet regular targets that are set both within your team and the department, including call monitoring and other quality reviews.
  • Liaise with management to ensure work is completed on a daily basis
  • Be able to negotiate payment terms and deal with customers on an individual basis - clearly showing that any payment arrangement is affordably on an on-going basis.
  • Understand and have the ability to adopt approaches towards different customers according to the situation. Have a good understanding of the way to identify and deal with Care/Vulnerable customers and assist them as best you can.
  • Maintain awareness and implementation of Treating Customers Fairly, Lending Standards Board when communicating with customers - including passing regular tests to ensure understanding of the key standards.
  • Work within a team environment and deal with an extensive daily workload.
  • Help outside the department if and when necessary.
  • Support Managers and Directors
  • Assisting with small casework portfolios

Personal and professional qualities

  • Experience of working in a telephone based role, either within debt collections, customer services or sales.
  • Studying for Institute of Credit Management, although not essential, would be advantageous
Requirements for the role
  • Effective use of IT including Excel, Word, Outlook, and the ability to learn new system such as SageCRM.
  • Maintains high professional standards of conduct and practice
  • Able to organise and manage time efficiently and effectively whilst being flexible
  • Ability to anticipate and communicate problems to others in the team
  • Awareness of TCF, Lending Standards Board.
  • Confident communication and negotiation skills
  • Professional manner including good interpersonal, telephone and letter writing skills
  • Takes responsibility for work tasks and quality, managing own workload and deadlines in conjunction with manager
  • Keeps line manager updated on progress and highlights potential issues
  • Shows enthusiasm and commitment to undertaking tasks as required and in particular in seeing tasks through to completion
  • Builds rapport with peers internally and externally
  • Builds understanding of the firm\'s other services

Experienced hire



Creditor Services

Job Details

Full Time
Hutton, Essex, United Kingdom
£ £ - Annual Annual