Job Details

Debt Collection Assistant

Harrow, Middlesex, United Kingdom, £11 - £13 , Permanent

Posted: 4 hours ago


Job Title:
Debt Collection Assistant
Pertemps Recruitment for Harrow Council
Contract Type:
Pay Rate:
£11.11 per hour to £12.57 per hour
Hours of work:
09:00-17:00 Monday to Friday

Overview of a Debt Collection Assistant

A fantastic opportunity within Harrow Council for an experienced, self-motivated Debt Collection Assistant to join our expanding team on a temporary assignment. In return we pay a competitive rate up to £12.57 per hour, other benefits include excellent training and support for career development and 21 days holiday (excluding Bank Holidays).

The Main Purpose of a Debt Collection Assistant:
To support all corporate debt team colleagues in all aspects of SAP and MOSAIC functionality and to assist in both the on-going training of staff within the Corporate Debt Team.
To proactively chase debtor accounts on the telephone, when requested, and to negotiate payment arrangements within strict business rules.
Keep accurate payment and instalment details on customer accounts. Maintain accurate records of charges, payments and instalment arrangements, invoices, credit control documents and other relevant documents, and produce debt recovery and outstanding debt reports.
Issue invoices, recovery notices, enforcement documents, credit control documents and enquiry forms to ensure prompt collection and enforcement of Accounts Receivable debts.
Check, prepare and process refunds to authorisation stage.
To respond to customer queries as appropriate, either in writing or by telephone. To use Civica W2 workflow and correspondence management system for letters, as well as inputting notes on SAP as required.About you, the successful Debt Collection Assistant will have:
Previous debt recovery experience
Experience of telephone negotiating in a debt recovery capacity
An understanding of debt management and recovery procedures
Experience of office computer systems, security measures, office policies and procedures
Good numeracy skills Or be studying towards a relevant qualification e.g. GCSE Maths or NVQ 1 in Finance, Administration, or equivalent work based experience
Ability to liaise, build and preserve relationships with internal and external partners
Ability to manage own workload and reprioritise work according to changing work environment
Ability to assimilate varied and extensive data and make appropriate recommendations as to required actions
Ability to use a computerised accounts system to maintain and update revenues records, to retrieve information and initiate the sections recovery procedures.
Ability to work collaboratively and communicate effectively with staff, customers, their representatives, solicitors and range of professionals and agencies
Ability to be flexible in working from the office and remotelyAbout us

For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

If you're interested in this role please click to apply

Job Details

Harrow, Middlesex, United Kingdom
£11 - £13