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Customer Support - Collections Advisor

Birmingham, Glasgow City, United Kingdom, £ £ 17300.00-18810.00 Annual Annual, Permanent


Customer Support - Collections Advisor

Working from home at the moment but will revert back to office in coming months - You will need your own laptop or PC, and headset - (until back in the office later in the year)

Location - Glasgow City Centre

Salary £17,300 - £18,850

Operational hours 8am - 8pm, Monday to Saturday

Would you like to work for a company where the customer experience takes priority over KPI's? Where your development and support are paramount, and you are surrounded by experienced colleagues and leaders who inspire you to do more?

If so, then this is the opportunity you are looking for.

I am working in close partnership with a financial services operation based in the centre of Glasgow, in growing their customer service team following a prolonged period of growth and expansion.

Operating in the unsecured debt management works space, this role involves engaging with customers, discussing their financial situations, and offering support and guidance to stabilise and improve their position at every interaction. Your calls will be split between and inbound and outbound, but you are never cold calling, your customers will know who you are and what the call is about, and you will use your people skills, empathy and knowledge to help them find the light at the end of the tunnel.

My client's business is fully authorised and regulated by the same governing body for banks and building societies, so you will work in the same way they do. This is NOT a cash per call culture, it is quite the opposite. Quality and delivery are what you are measures and rewarded for.

So, if you are looking for a new career direction, where you are developing yourself with the support and encouragement of your employer, whilst receiving a great salary and benefits, and working hours that allow you to live your life too, then please apply now with your most up to date CV for immediate consideration.

We have start dates planned in summer 2021, and are interviewing now, so apply straight away with your most up to date CV for immediate consideration.

Looking forward to hearing from you and guiding you through the process. One click and you are a step closer to a rewarding and fulfilling career.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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Job Details

Not Specified
Birmingham, Glasgow City, United Kingdom
£ £ 17300.00-18810.00 Annual Annual