Job Details

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Customer Service - Collections

Rotherham, Yorkshire, United Kingdom, £ £ 18750.00-18750.00 Annual Annual, Permanent


Debt doesn't have to be difficult.

At Debt Managers we are committed to helping our customers back on the road to financial health through positive engagement and a flexible approach to their individual circumstances.

You won't be joining an ordinary contact centre, you will join a welcoming team who truly work together to achieve excellent customer outcomes, with the freedom to spend as much time as needed to support your customers without limited call times or prewritten scripts - we trust our Advisors to think for themselves!

The role

Our customers are people who may be facing financial difficulty and are in credit arrears. You will work with those customers to help bring their accounts back into good health by helping them to agree repayments that are affordable and sustainable and support them on the road to financial recovery.

What you will bring

We need people people!

Are you;

  • a great listener?
  • Able to explain things clearly?
  • Great at negotiating and problem solving?

If the answer is yes, this could be the start of a rewarding and meaningful career but it's not always easy, our customers often are experiencing difficult circumstances and you need to have the resilience to hear their stories and help them to the best possible outcome. But you won't be alone, we support our staff with a programme of wellbeing initiatives, in-depth training and an open and friendly working environment.

How you will be rewarded

  • A competitive base salary of £18,750 with quarterly bonus (£22,350 OTE)
  • 25 days annual leave (plus bank holidays)
  • Your Birthday OFF, On us!
  • A programme of employee wellbeing initiatives to support our people
  • Access to group benefits through our Boost platform
  • Hot drinks and fresh fruit
  • Free onsite parking
  • Hybrid working (when fully competent in role)
  • Excellent internal progression opportunities with individual development plans for every colleague.

The details

Our opening hours are 8.00am to 8.00pm Monday to Friday and 9.00am to1.00pm on a Saturday. You will be contracted to work a flexible shift pattern over 40 hours a week including one in four Saturdays

Job Details

Not Specified
Rotherham, Yorkshire, United Kingdom
£ £ 18750.00-18750.00 Annual Annual