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Customer Service/ Collections Advisor

City, Manchester, United Kingdom, £ £ 18000.00-21000.00 Annual Annual, Permanent


Customer Service/ Collections Advisor

£18,000 - £21,000

Salford Quays

Platinum Recruitment Group work in partnership with one of the UK\'s leading collections agency who work with a variety of high-profile clients including Barclays, HSBC and RBS.

They are looking to expand their payments team with new payments advisors/ customer service advisors to assist existing customers who have gone into arrears with their financial plan find suitable payment plans to pay back the money owed.

This role is a customer service based role as you are supporting your clients who are looking to pay back what they owe.

What the business can offer the successful candidate:

- Fantastic starting salary dependent on experience with a bonus included every month (up to £600 a month)

- A full in depth 4-week training programme to give you all the support you need

- Management progression programme, the business is looking for candidates who want a long term career within customer services

- Additional incentives, the business run weekly incentives and regular staff social events

- Great commuter links for candidates travelling via tram and bus

Typical Duties:

- Managing inbound/ outbound calls from existing customers of the business

- Discussing their current finances

- Setting up suitable payment plans for the customer

- Going through income and expenditure forms

- Sending out letters

Person Specification:

- Experience working towards targets

- Working in a customer services environment

This is a fantastic opportunity for candidates looking for the next step in their career. Please apply ASAP or email a copy of your CV to

Job Details

Full Time
City, Manchester, United Kingdom
£ £ 18000.00-21000.00 Annual Annual