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Customer Service Collection Agents

Berkshire, United Kingdom, £ £ 22500.00-22500.00 Annual Annual, Permanent


Huntswood is looking for experienced Customer Service Collection Agents to support one of our clients in the utilities industry.

Starting in September you will be supporting our client by dealing with outbound calls to Customers about the payment of their bills.

Role overview:

Salary: £22,500 plus annual bonus

Start Date: September 2021

As a Customer Service Collections Agent, you will:

  • Explain to customers why their bills are so high and arrange the best route to achieve payment
  • Negotiate debt repayments for accounts with complex issues or setting up payment arrangements for customers and following up on broken promises to pay
  • Need to be able to identify vulnerable customers and deal with appropriately
  • Provide an excellent level of customer service to meet customers' needs, whilst also achieving company objectives for debt recovery

The ideal candidate will have:

  • A strong background in a telephone-based customer service role, ideally in debt collecting
  • Strong attention to detail
  • Ability to navigate through several in-house databases
  • Good MS Office skills, particularly MS Word
  • Strong numeracy and written communication skills


  • This is an excellent opportunity to gain experience in a professional and challenging environment, working for a well-known organisation
  • Start a career within Huntswood and move to different campaigns

About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments.

Interested? Apply now.

Job Details

Not Specified
Berkshire, United Kingdom
£ £ 22500.00-22500.00 Annual Annual