Job Details

Customer Service Advisor – Debt Collections

Ripon, Greater Manchester, United Kingdom, £21,500 - £25,500 , Permanent

Posted: 2 hours ago


Customer Service Advisor - Debt Collections

This is an exciting opportunity to join the world's market leader in the highly specialised area of probate debt recovery in a customer and client advisory capacity. We call this role 'Estate Care Specialist' and we are looking for 6-8 people to join us in our call centre starting on 7th June 2021, full training will be given.


• Liaising with customers and clients
• Maintenance of accurate account information
• Achievement of internal call quality expectations
• Achievement of clear key performance indicators
• To operate compliantly within clearly defined guidelines


• A compassionate and mature approach
• Excellent communication - call centre / telephony experience is required
• Ability to make confident decisions
• Ability to establish good working relationships
• To work well under pressure and work with a wide variety of people
• A consistent professional approach to all tasks
• Computer literate

What's in it for you?

• Luxurious office environment in a superb location
• 31 days holidays per year including 8 bank holidays
• Reserved secure car parking spaces available
• Comprehensive benefits and discounts package
• Healthcare Scheme*
• Company pension plan*
• Life Assurance*
• Cycle2work scheme*
• Subject to qualifying period.

About Phillips & Cohen Associates:

Phillips & Cohen Associates are the world's market leader in the highly specialised area of probate debt recovery. Our continued expansion creates significant opportunities for promotion in a variety of roles and our excellent training means that you will have the necessary skills to progress. This is reflected in various awards we have achieved including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.

Working Pattern - 37.5 hours per week based on a shift rota

Monday - Thursday (Alternating 8am-4pm and 12pm-8pm)
Friday (Alternating 8am-3.30pm and 10am-5.30pm)
Saturday (9am-1pm - working one in four Saturdays)

Location: Manchester, UK

Contract Type: Full time, Permanent

Hours: 37.5 per week

Salary: £21,500 to £25,500 per annum

You may have experience of the following: Debt Collection Agents, Credit Controller, Telesales Agent, Telesales Executive, Sales Executive, Business Development Executive, Customer Service Advisor, Customer Service Representative, Sales Advisor, Account Manager, Call Centre Operative, Contact Centre Operative, etc.

Ref: 98617

Job Details

Ripon, Greater Manchester, United Kingdom
£21,500 - £25,500