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Customer Service Advisor (Debt Collection)

Leamington Spa, Warwickshire, United Kingdom, £ £ 16500.00-20100.00 Annual Annual, Permanent


Customer Service Advisor (Debt Collection)

A very established and growing company are looking for full-time Telephone Collections Negotiators to join our Debt Recovery Team.

The Debt Recovery team has significant experience in recovering debts on behalf of banks, financial and insurance institutions, corporates, retailers, SMEs and individual traders.

Position: Collections Negotiator
Location: Leamington Spa, Warwickshire
Job type: Full Time, Permanent
Salary: £16,500 plus the opportunity to earn a monthly bonus up to £300

Customer Service Advisor (Debt Collection) Responsibilities:

The role will involve providing a first class collection service; maximising recovery on overdue balances for a variety of clients. Candidates will preferably have proven experience of collections, telesales or customer services in a call centre environment or retail environment, but this is not essential as we provide comprehensive training

Customer Service Advisor (Debt Collection) Requirements:

You will be a confident and assertive communicator on the telephone and be able to successfully negotiate financial payment plans. You will be able to deliver a straight-forward collection service and demonstrate the ability to work both autonomously and as a team player. You should have excellent IT skills to be able to use our debt management system. You will be given training, guidance and support to develop your role within our Collections team.

You will be expected to work on a rota basis, working shifts to provide cover between 9am to 6pm; Monday to Friday. Successful applicants will be required to complete a credit and DBS check.


We offer a competitive salary and excellent benefits package; including 22 days annual leave (in addition to bank holidays), a bonus scheme, pension, life assurance, rewards portal offering savings on a huge range of goods, leisure activities and services from over 450 retailers, training and development, healthcare scheme, subsidised gym membership, an active social committee and free on-site car parking.

You may have experience of the following: Telephone Collection Negotiators, Collection Negotiator, Enforcement Officer, Customer Service Advisor, Customer Service Assistant, Customer Service Representative, Call Centre, Contact Centre, Telesales Executive, Telesales, Reception, Retail, etc.

Ref: 95353

Job Details

Not Specified
Leamington Spa, Warwickshire, United Kingdom
£ £ 16500.00-20100.00 Annual Annual