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Customer Collections Handler

City, Bristol, United Kingdom, £ £ 18500.00-18500.00 Annual Annual, Permanent


Call Centre Agent / Collections Handler £18500

We have a new vacancy for a Customer Contact Agent/Collection Handler. We are looking for people with good customer service skills rather than an administrative background. Someone from a call centre environment would be brilliant however we would look at a retail background as well.

Our customer contact team act for some of the biggest lenders in the UK. They work with clients and their customers to help set up solutions on their accounts with an overall objective to improve the rehabilitation rates on their accounts and prevent litigation.

The team opening hours are 8:30am to 6:30pm Monday to Friday.

The role:

  • Effective telephone communication skills with the ability to empathise and relate to the sometimes-emotive conversations that take place with customers.
  • Successfully build rapport with customers and negotiate affordable arrangements that will be maintained.
  • Previous experience of dealing with customers via telephone within credit control, customer service, customer account management within a financial or professional services environment.
  • Complete all allocated tasks within the required timeframe and to the required level of accuracy.
  • Demonstrate satisfactory levels of literacy and numeracy.

Knowledge, skills and experience

  • Always complete security check before discussing account details with the customer.
  • Working on a specific account to identify customers who require assistance with the rehabilitation of their account.
  • Negotiate settlements with customers and monitor payment arrangements.

Working through the 5 key stages with proactive outbound calls and inbound calls to establish and maintain contact with the customers and related account information

Job Details

Full Time
City, Bristol, United Kingdom
£ £ 18500.00-18500.00 Annual Annual