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Customer Collections & Handover Co-ordinator

Blackpool, Gloucestershire, United Kingdom, £ £ 20000.00-21000.00 Annual Annual, Permanent


We are currently recruiting for a Customer Collections & Handover Co-ordinator in a popular and fast-growing dealership in Bristol. If you enjoy a varied role, you're a quick on your feet problem solver and you love creating a positive and memorable experience for your customers then this could be the one for you.

Purpose of the Role

To be an integral part of the Collections & Handover team, enabling the provision of a professional and efficient service to customers at vehicle handover. You will organise and handle customer collections, delivering an experience that exceeds customer expectation.

Main Responsibilities

• Delivering a consistent high quality of service for every customer

• Working to a work schedule, and planning own time and activity accordingly

• Working with sales teams to ensure customer collection appointments are well managed

• Ensuring adequate inspections for all vehicles prior to customer collection

• Checking 'boxes' for handover e.g. checking all documentation is present and correct including V5, MOT, Servicing, Order form etc. and ensuring they are ready for collection

• Identifying any issues and ensuring they are rectified

• Setting up documents and data checking

• Meeting customers to perform handover

• Upselling of products on collection e.g. service plans, warranties, GAP

• Dealing with customer issues and queries

• Dealing with part-exchanges e.g. moving cars, taking photos

• General administration work associated with pre-delivery inspection, handover and dispatch of vehicles

• Contacting customers after collection to resolve any issues and build an ongoing relationship with the Company

General responsibilities

• Work professionally as a member of the team, communicating information efficiently and effectively to team members as required

• Develop and maintain constructive working relationships with key stakeholders

• Ensure front line enquiries are dealt with promptly

• Ensure correct input, maintenance and retrieval of data

• Accept ownership for timely completion of tasks, within tight deadlines

• Promote and share a good working environment

Job Details

Not Specified
Blackpool, Gloucestershire, United Kingdom
£ £ 20000.00-21000.00 Annual Annual