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Customer Collections Advisor

Redhill, Surrey, United Kingdom, £ £ - Annual Annual, Permanent

Description:

Morgan McKinley are representing A Fantastic business who are seeking a Customer Collections Agent to join them.

Morgan McKinley are representing A Fantastic business who are seeking a Customer Collections Agent to join them. If you have Collections background dealing with vulnerable customers, demonstrating a high level of empathy, we are keen to hear from you.

Salary: £23,000 with a Career Progression plan - Advisors can earn up to £26,500

Location: Redhill - 2 Days in the office 3 days from home.

Responsibilities:

  • Manage the Vulnerable Customer database
  • Speaking with Vulnerable customers on a day to day.
  • Ensure all vulnerable customers are dealt with in accordance with FCA regulatory
  • Identify customer's needs and requirements as well as having a clear understanding of their current and future financial capabilities, trying to avoid the possibility of repossession.
  • Ensure any arrangement is reasonable and in line with the customer's ability to pay and maintain the arrangement; at the same time not increasing the customers' level of debt.
  • Identifying and analysing root causes for delays in collection of debt

Profile

  • Previous experience in Collections
  • Able to demonstrate a high level of Empathy
  • Able to demonstrate excellent attention to detail
  • Communicate with people at all levels both internally and externally
  • Excellent communication, customer service and interpersonal skills
  • Strong numerical skills

Job Offer

  • A great place to work with lots of opportunities to progress in a finance world
  • 26 days holiday per annum
  • Excellent Pension contribution
  • Private medical insurance

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

Job Details

1391968725
Not Specified
Redhill, Surrey, United Kingdom
Permanent
£ £ - Annual Annual