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Customer Collections Advisor

Watford, Glasgow City, United Kingdom, £ £ - Annual Annual, Permanent

Description:

McQueen's Dairies is an established and ever-expanding family dairy in the UK, with a proven track record of continued growth. Trading since 1995, our aim is to update the traditional doorstep delivery, bringing great value and great service to our ever-growing customer base.
We are currently recruiting for a Customer Collection Advisor to join the team at our Head Office which is located just a 12 minute walk from Cowcaddens subway station and on site parking is available.
The role;
· Responsible for escalated issues from the Credit Control team
· Answer any customer queries regarding disputes with invoices
· To monitor and review customer debt - Collection through phone, email and letters
· Ability to overcome stalls and objections to come to agreement for debt collection
· Display a friendly, confident manner, excellent communication skills and a real ability to build a rapport with customers
· Using your initiative to create original solutions to problems
About You;
· Excellent communication skills
· Previous telephone experience
· Previous Customer Service experience is desirable however not essential
· Previous experience in credit control is desirable however not essential
· Great problem solving skills
· Track record in customer query management
· Ability to work both a team and as an individual
· Enthusiastic and passionate member of the team
· Ability to strive within a busy environment
· Knowledgeable on MS Office
The Job;
Full-Time Permanent Contract
Working days: Monday to Friday (NO WEEKEND WORK)
Basic pay - £ 9.07per hour
Uncapped commission - OTE £21,000 per annum
On the job training provided
Great opportunities for advancement
Immediate start available
Apply Method:
Please apply with your CV and we will be back in touch with you with a call to schedule an interview. At this time we will be unable to contact unsuccessful applicants.
Previous Candidates need not apply

Job Details

1241799959
Not Specified
Watford, Glasgow City, United Kingdom
Permanent
£ £ - Annual Annual