Job Details

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Customer Collections Advisor

Watford, Glasgow City, United Kingdom, £ £ - Annual Annual, Permanent


McQueen's Dairies is an established and ever-expanding family dairy in the UK, with a proven track record of continued growth. Trading since 1995, our aim is to update the traditional doorstep delivery, bringing great value and great service to our ever-growing customer base.
We are currently recruiting for a Customer Collection Advisor to join the team at our Head Office which is located just a 12 minute walk from Cowcaddens subway station and on site parking is available.
The role;
· Responsible for escalated issues from the Credit Control team
· Answer any customer queries regarding disputes with invoices
· To monitor and review customer debt - Collection through phone, email and letters
· Ability to overcome stalls and objections to come to agreement for debt collection
· Display a friendly, confident manner, excellent communication skills and a real ability to build a rapport with customers
· Using your initiative to create original solutions to problems
About You;
· Excellent communication skills
· Previous telephone experience
· Previous Customer Service experience is desirable however not essential
· Previous experience in credit control is desirable however not essential
· Great problem solving skills
· Track record in customer query management
· Ability to work both a team and as an individual
· Enthusiastic and passionate member of the team
· Ability to strive within a busy environment
· Knowledgeable on MS Office
The Job;
Full-Time Permanent Contract
Working days: Monday to Friday (NO WEEKEND WORK)
Basic pay - £ 9.07per hour
Uncapped commission - OTE £21,000 per annum
On the job training provided
Great opportunities for advancement
Immediate start available
Apply Method:
Please apply with your CV and we will be back in touch with you with a call to schedule an interview. At this time we will be unable to contact unsuccessful applicants.
Previous Candidates need not apply

Job Details

Not Specified
Watford, Glasgow City, United Kingdom
£ £ - Annual Annual