Customer Collections Advisor

Description:

Chubb Fire & Security, part of the Carrier global group of businesses, is currently recruiting for a Customer Collections Advisor to join our large Customer Collections department at our Finance Centre of Excellence in Blackburn. The main goal of the Customer Collections Advisor role is to contact customers to collect outstanding account balances, work with customers to understand their situation and resolve outstanding payment issues.
What can we offer you?
* Competitive salary
* 24 days holidays plus bank holidays, plus option to purchase additional days
* Generous pension scheme
* Free parking
* Fully funded study
* A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services
* Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
What will I be doing as a Customer Collections Advisor?
* Work to targets for monthly cash collection and quarterly aged debt
* Negotiate payment plans, follow up failed promises to pay and resolve disputes
* Update customer account information
* Reconciliation of customer accounts
* Prepare overdue debts for legal action
To be successful in this role you will:
* Have strong customer service skills and prior experience working in an office environment
* Previous collections experience will be highly regarded
* Have experience of working in a target driven environment
* Be a strong communicator with the ability to build relationships
* Have the ability to work on your own initiative as well as part of a team
More about us:
Carrier make modern life possible by delivering ground breaking fire safety, security, building automation, heating, ventilating, air-conditioning and refrigeration systems and services.
Chubb Fire & Security (a Carrier Company) is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.
With a reputation for innovation and integrity, we are always looking for new ways to provide leading edge, peace of mind solutions to our customers.
We welcome applications from talented Customer Collections Advisors, Customer Service Advisors, Customer Service Administrators, Collections Advisors or Call Centre Agents who live within a commutable distance of Blackburn, Darwen, Accrington, Rossendale, Burnley, Clitheroe, Chorley, Leyland and Preston.
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