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Customer Collections Advisor

Sheffield, Yorkshire, United Kingdom, £ £ 17000.00-19000.00 Annual Annual, Permanent


Customer Collections Advisor
Sheffield, S3
Full Time, Permanent
£17,000 - £19,000 plus commission

Hours of work:
37.5 Hours Per Week
Monday - Friday 9:00-5:30
No weekend work.
(May have to work the odd 12-8 if needed)

We are currently looking for Customer Collections Advisors who have experience working within a targeted environment with excellent communication skills. Working within a busy office collecting debt from customers and businesses. You must be able to adapt quickly to changes in relevant guidelines and work towards targets. In return you will be offered a competitive basic salary plus uncapped monthly bonus and free parking. Ideally you would have experience within debt management and collections but it is not essential as full training is given to be a successful Customer Collections Advisor.

The Role
This will involve taking inbound and outbound calls from customers to arrange payment agreements which meet FCA guidelines. Also, there will be duties including; general account queries, general admin and KPI\'s to be met and exceeded within quality, cash collocation and productivity. You must be able to collect debts in an efficient and timely manor and ensure best practice is followed on all calls. Experience in collections not essential but beneficial, the candidate must have a proven passion for targeted sales. Full training is given to give you the knowledge to be a successful Customer Collections Advisor.

So who are we looking for?
* Ideally somebody with debt recovery and collection experience. However not essential as full training will be given.
* A high level of written and verbal communication as admin tasks will be required.
* Professional and Self Motivated.
* Excellent communication skills
* Be able to work towards and exceed set targets.

All Employment will be subject to pre-screening checks including;
DBS Check, Credit Check and References for the past 2 years.

For more information about the Customer Collections Advisor role or application, click Apply Now!

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Job Details

Not Specified
Sheffield, Yorkshire, United Kingdom
£ £ 17000.00-19000.00 Annual Annual