×

Job Details

Click here to become a registered jobseeker.

Credit Controller/Collections Specialist

Slough, Berkshire, United Kingdom, £ £ - Annual Annual, Contract

Description

Credit Controller/Collections Specialist

To assist the department in collection of accounts that are between 1-90 days past due. This position covers responsibility for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.

PRINCIPAL ACCOUNTABILITIES:

  • Responsible for volume outbound and inbound calls, responding to a wide variety of customers\' arrears problems and concerns.
  • Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system, resolving delinquencies.
  • Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them.
  • Review SLA adherence and performance reports (in conjunction with the Manager).

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:

  • Educated to A Level Standard or equivalent
  • At least 2 years\' experience within a Collections, customer service role within a call centre environment preferred (ability to wear a headset and talk on the phone for up to 70% of working day)
  • Experience in the automotive or consumer finance industry a plus q Excel and Word - intermediate level.

Apply now for immediate consideration by send your CV to (see below), or apply through this advert.

As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology

Job Details

743940348
ASAP
Not Specified
Slough, Berkshire, United Kingdom
Contract
£ £ - Annual Annual