Job Details

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Credit Collections Representative

Nantgarw, Cardiff, United Kingdom, £ £ - Annual Annual, Permanent


As our Credit Collections Representative, you will manage delinquencies by negotiating and making arrangements to collect payments on accounts in arrears. You will ensure effective collection activity on overdue accounts by conducting a thorough review of the account detail and following the most appropriate course of action, escalating instances of suspected fraud to the appropriate team member for investigation. This is a target driven environment, therefore you will ensure that you meet or exceed your targets in relation to quantity and quality; ensuring that all work queues are worked efficiently and effectively.

The hours of work will be 8.30am - 5.00pm Monday - Friday.

What we\'re looking for
We\'re seeking an individual who is highly conscientious and has the desire to work in a fast paced and customer focused role. Ideally you will have an understanding of the collections process, and an appreciation of the Consumer Credit Act and how this affects our business, but this is preferable.

With experience of working in an administrative and telephony capacity, you will be able to demonstrate strong verbal and written communication skills with the ability to confidently communicate with customers. A good level of PC literacy (including Excel) will be required.

What\'s on offer for you?

A competitive salary
25 days holiday (buy/sell available)
X4 life assurance
Vauxhall Car Lease Scheme
Excellent pension scheme
Discount schemes
On-site car park
Modern open planned offices
Free fruit and hot drinks

All offers are subject to a credit check pass.

Job Details

Full Time
Nantgarw, Cardiff, United Kingdom
£ £ - Annual Annual