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Contact Centre - Collections Advisor

Coventry, Warwickshire, United Kingdom, £ £ 18200.00-18200.00 Annual Annual, Permanent


Customer Collections Advisor

At Interaction Recruitment we strive to deliver outstanding levels of service to our candidates and clients alike, we are currently looking for the best and brightest Collections Advisors to work for one of our sector leading clients based in Coventry. Whether you are a seasoned professional or looking to make your break in collections, you will love working in this modern, open-plan and friendly call centre environment. Surrounded by an excellent team of field professionals, you will receive all the support you need in your first weeks; and thanks to their comprehensive 5 week training program, you will gain all the tools required to be a top performer in their company.

The Role

-Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.

-Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.

-Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

-Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances; agree customer outcomes and solutions including: taking payments, making payment plans, referring to a Debt Management Company or other

-Adhere to rehabilitation and collections tools within criteria levels of authority

-Collate, update and maintain internal collections systems and customer databases

-Ensure statutory and regulatory requirements are upheld and customer notes updated

-Achieve Key Performance Indicators (KPIS) in line with Service Level Agreements including quality standards.

The Person

-Previous experience in financial services is preferable but not essential

-Exceptional levels of customer service is essential

-You must be able to empathise with the client and be understanding of their current situation

-You must be resilient, adaptable and able to work in a busy and dynamic environment

The Benefits

-Full time, permanent contract working 40 hours per week

-Working on a rota basis between 8am - 8pm Monday to Friday. 8am-5pm Saturday and 10am-4pm Sundays. On a two week rotation.

-Starting salary £18,200, rising to £19,300 after 6 months service

If this sounds like the kind of role you would thrive in and you are an outgoing, passionate, customer service focused individual then this is your opportunity to get your foot in the door of a world leading financial company who can help you to fulfill all of your goal in the financial sector.

Please apply now! or send your cv to (url removed)


Job Details

Not Specified
Coventry, Warwickshire, United Kingdom
£ £ 18200.00-18200.00 Annual Annual