Job Details

Collections Team Manager

Warwick, West Yorkshire, United Kingdom, £25,000 - £30,000 , Permanent

Posted: 2 hours ago


The Company

NHS Shared Business Services is a unique partnership between Sopra Steria and the Department of Health. We provide crucial corporate back office services to NHS organisations.

We are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products. With unrivalled knowledge and experience, we provide high-quality, value-for-money finance, procurement and employment services to the NHS, helping them overcome any challenges they face in the back office.

We work closely with NHS organisations all over the country to replace outdated, time-consuming and error-prone paper processes, with affordable digital systems and more efficient ways of working, and in addition to our core services, we are designing and developing innovative digital technologies and piloting brand new ways of working, which further improve efficiency and quality, and better support the NHS workforce to deliver world-class patient care.

We are passionate about using our expertise to save the NHS time and money and are more relevant today than ever before.

The day job

We have an exciting opportunity for a Collections Team Leader to join NHS Shared Business Services. Reporting directly to the Operations Manager for Debt Collections, the Collections Team Leader is a new position being brought in to manage a small team and lead the Collections and AR functions on behalf of key customer accounts.

As Collections Team Leader, you will drive forward service improvements whilst owning the account management plan for key customers, ensuring a continuously improving service provision, developing appropriate management reporting and leading the customer relationship.

We're looking for someone with considerable collections experience and experience managing a team. If this sounds like you, this could be your perfect role!

Key responsibilities:

  • To be responsible for performance management of our service against contractual KPI's
  • To develop and manage the team in line with service improvement plans & the Target Operating Model
  • To own and manage the client service improvement plans, managing risk and issues, driving quality assurance and providing accurate and timely reporting internally and externally
  • To stabilise and grow the Direct Debit function for the business
  • To own, amend and create Standard Operating Procedure documentation
  • Own and manage all changes as part of ongoing service improvement, including contractual amendments and billing to clients as required
  • Ensure departmental compliance with ISAE 3402 audit regulations and any other audit requirements
  • Develop highly effective working relationships with key client contacts to ensure service delivery meets contractual requirements
  • Manage and monitor performance issues within the team; ensuring the correct support plan is in place and being followed
  • Complete regular 1:1 and performance feedback sessions with team members

Essential skills
You need to have:

  • Knowledge of Direct Debit Process and Fees based billing regimes
  • Experience leading and managing a team
  • Excellent client facing skills and the ability to describe and influence change in a positive, constructive and professional manner
  • A working knowledge of Oracle, in particular Order Management, Receivables and Receipting modules, ideally in a Shared Service environment
  • Proven attention to detail and the ability to work to tight deadlines with minimal supervision
  • Appreciates and understands the importance of data security in the services provided
  • Excellent Microsoft Office skills including Word, Excel, and PowerPoint

It would be great if you had:

  • Knowledge and experience of the NHS financial regime

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.

Job Details

Warwick, West Yorkshire, United Kingdom
£25,000 - £30,000