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Collections Team Leader

Rochdale, Lancashire, United Kingdom, £ £ 35000.00-45000.00 Annual Annual, Permanent

Description:

We are on the lookout for Collections Team Leaders who are looking to build a long-term career within Motor Finance. You will be well rewarded with a starting salary of up to £40,000, with a bonus of up to 10% and the opportunity to work in a vibrant and modern City Centre office.

Our client is an award winning FinTech company who are experiencing a period of rapid growth and are looking to bolster their team with skilled Collections Team Leaders. This opportunity comes with numerous companies benefits, with clear routes for progression.

Duties for the Collections Team Leader

  • To invest time and experience in managing all aspects of people development / performance management within the team
  • To coach and develop team members according to the agreed coaching structure
  • Work closely with training and call quality teams in providing constructive and quantitative feedback whilst proactively removing any trends and risks within the team
  • Handle escalated calls / manager calls where necessary and therefore dealing directly with the customer and their circumstances
  • Liaise with compliance teams where necessary
  • Compose, conduct, and deliver effective 1-2-1, performance improvement plans, personal development plans
  • Liaise with HR department where necessary and carry out actions in relation to disciplinary, conduct and capability processes, absence management etc
  • Set and maintain effective service levels within the department to ensure efficiencies are achieved
  • Drive performance to achieve departmental and business targets
  • Adhere to internal policies, procedures, and operating rules
  • Promote and encourage a culture of continuous improvement

Skills required for the Collections Team Leader

  • Must have 2 years' minimum team management experience and extensive recovery/collections experience
  • Asset / Car finance would be an advantage.
  • Consumer Finance desirable but not essential

Working hours of; 35 hours per week, Monday to Friday (8 hour shifts between 8am - 8pm, on a rolling roster pattern). 1 in 4 weekends. Day(s) off in the week in which you are scheduled to work that weekend.

Job Details

1302176416
Not Specified
Rochdale, Lancashire, United Kingdom
Permanent
£ £ 35000.00-45000.00 Annual Annual