Job Details

Collections Team Leader

Long Eaton, Cumbria, United Kingdom, £28,000 - £32,000 , Permanent

Posted: 2 hours ago


Our well respected and highly successful client is looking to recruit a full time Team Leader to work as part of their fantastic arrears and collections team.

The successful candidate will have collections experience in a financial services environment and will be expected to carry out the following duties

* Support the Hub Lead with the day-to-day management of the team & their workload

* Quality assurance checks and providing the relevant feedback/coaching to team members

* Production of monthly and quarterly reports for distribution to various committee/board meetings

* Work with members of the risk team to review and analyse the arrears population

* Assess customer referrals to ensure fully documented ahead of discussion with hub lead

* Ensure Society procedures are followed, and team operate compliantly

* Cascade key industry developments / changes to team

* Work with 3rd parties specifically during litigation cases.

The successful candidate will possess the following skills and characteristics:

* Excellent communication and negotiating skills, and ability to handle delicate situations with diplomacy and resilient to overcome problems

* Ability to maintain productivity and quality

* Ability to work to tight deadlines

* Showing considerable positivity and can-do approach, inspiring people to over perform and be a proud member of the team

* Be highly motivated, dynamic and delivery focussed.

* Strong problem-solving skills and a natural flair for creativity and imagination are all good personal characteristics.

* Confident to make sound judgements based on their proven skills and experience

Job Details

Long Eaton, Cumbria, United Kingdom
£28,000 - £32,000