Job Details

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Collections Team Leader

Ickenham, Middlesex, United Kingdom, £ £ 25000.00-30000.00 Annual Annual, Permanent


Collections Team Leader - Motor Industry

Middlesex, Uxbridge

Monday- Friday8am-4:30pm

Salary: £25,000 - £30,000

The Company

My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 100 Companies to work for. This role would be working within an accident management company within the group in a fantastic team.

Role Purpose

To manage, support and motivate the Collections team activity day to day, ensuring the team remain motivated and work efficiently to settle credit hire and storage bills owed.


  • To ensure all outstanding claims are allocated to a handler to be settled
  • Build and maintain relationships with Third Party Insurers and external parties to support in the collection of debt
  • Agree protocols with insurers to support the business in recovering debt efficiently
  • Identify training and development areas both across the team and individually
  • Ensure all processes and systems remain fit for purpose
  • Driving the implementation of any changes as required
  • Respond promptly to high call influxes, utilising business resource to respond to volume, avoiding any adverse impact on the customer journey
  • Assist in team queries and escalations including customer dissatisfaction and complaints


  • Previous team leading experience
  • Collections experience
  • Excellent organisational and prioritisation skills with a strong attention to detail
  • Analysis and problem solving skills
  • Understanding of group insurance policies
  • Ability to use initiative and think outside the box
  • Can focus your team effectively during busy periods
  • Have the ability to make fast, informed decisions
  • Good communication skills (both verbal and written)
  • Motivational skills
  • Negotiation skills

Job Details

Full Time
Ickenham, Middlesex, United Kingdom
£ £ 25000.00-30000.00 Annual Annual