Job Details

Collections Strategy Specialist

Broxbourne, Greater Manchester, United Kingdom, £30,000 - £50,000 , Permanent

Posted: 16 hours ago


What will you be doing in the role?

This is a key opportunity in our group collections strategy team. You will be responsible for the implementation of our collection strategies, which determine the next best action for each of our customers on a daily basis.

You will work with strategy colleagues across multiple Hoist countries to understand business requirements and then configuring changes within FICO Blaze Advisor. FICO Blaze Advisor is a 'low code' decision management solution. You do not need experience of FICO Blaze Advisor, we can provide training on this, but you do need to be familiar with a programming language (e.g. SQL, Python or Java).

This role would be a fantastic opportunity for someone who combines a good knowledge of business operations with experience working in strategy, analytics or statistics.

Key Responsibilities

* Work with strategy teams to understand business requirements and perform rule authoring, harvesting, and design as per agreed guidelines

* Create rules/logic using combination of different decision metaphors available in FICO Blaze Advisor - RMA, Decision tables, decision trees, Rule flows.

* Rule application management and deployment

* Validate the rules are to be appropriately fired for all potential events.

* Identify any ambiguity, repetitiveness, rule gaps and conflict from a technical perspective.

* Perform detailed testing, debugging and logging.

* Coordinate and support with performance/integration/unit/regression tests

* Co-ordinate the implementation of new or amended strategy communications (Letter, SMS, email etc). Liaising with other business areas to obtain relevant copy, design etc and then either configuring this or liaising with 3rd party suppliers for the build

What Knowledge, Skills and Experience do we expect from you?

* Excellent English communication skills

* Background in analytics, statistics or operational strategy

* Familiarity with at least one of the following programming languages: SQL, Python or Java

* Analytical, logical mindset is a must!

Desirable (but not essential)

* Communication skills and abilities in Hoist country languages other than English

* Collection Strategy or Financial Service experience

* Familiarity with no code/low code BRE and workflow tools.

* Experience of working with a remote delivery team.

* HTML experience

Additional information

1. Any applicants who are successful will be subject to appropriate background screening, including a credit check, 5 years referencing history, DBS check, Financial sanctions and CIFAS Fraud check. All offers of employment are subject to successful screening.

2. Hoist Finance strives to be an inclusive and diverse employer - we welcome applications from all backgrounds.

3. All applicants must be able to provide the proof to legally work in the UK, we are not able to provide sponsorship for this position.

4. All information will be stored for recruitment purposes only, further information can be provided in our privacy policy at request

Job Details

Broxbourne, Greater Manchester, United Kingdom
£30,000 - £50,000