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Collections Specialist

Manchester, Lancashire, United Kingdom, £ £ - Annual Annual, Permanent


These exciting opportunities for Collections Specialists have arisen with one of the country\'s fastest growing finance companies. You will deal with incoming and make outbound calls to customers in arrears to discuss payment options. Dealing with customer queries, payment plans and managed arrears on finance agreements. The busy Collections team provide technical and product specific support to other departments and customers.

Applicants must have collections experience and have chased debts previously. Credit control experience is not relevant.

Key Responsibilities

Handling customer queries, payment plans and managing arrears on finance agreements
Provide technical and product specific support to team members and customers
Achieve set targets and call quality objectives
Chasing debtors and late payments
Advise and influence clients\' customers on the payment options for debt recovery
Handle each call promptly and in the correct manner, updating records accordingly
Manage customers\' expectations
Input customer related data accurately and efficiently
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified
Ensure a full understanding of the Company\'s quality standards and expected standards of service in support of this role
Key Skills and Experience

Previous experience in collections finance/utilities.
Remain calm, patient and polite
Be a confident, self-motivated and enthusiastic team player
Excellent communication and negotiation skills
Ability to work in a fast paced environment
Computer literate to include MS Office
This role will be full time hours between the hours of 9am-8pm on a rotating shift pattern. Occasional weekend shifts are required with the option of additional overtime.

The company is experiencing rapid growth and as such there will be opportunity to advance and for career development.

If you have the necessary skills and experience, please apply today.

Keywords: Collections Agent, Senior Collections Agent, Collections Advisor, Collections Assistant, Collections, Finance,

This vacancy is being advertised by Adam Butler Limited. The services advertised here are those of an Employment Agency. No terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we are pleased to accept applications from all sections of the community. Any qualifications listed are indicative and we confirm that we are willing to accept applications from people holding equivalent qualifications.

Any direct canvassing or agency approaches will be automatically redirected to (url removed) for further consideration

Job Details

Not Specified
Manchester, Lancashire, United Kingdom
£ £ - Annual Annual