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Collections Quality Assurance Associate

Reading, Reading, United Kingdom, £ £ - Annual Annual, Permanent

Description:

Collections QA Associate - Asset Finance

Heard of us?

We're an award-winning bank; backing people to fulfil life's hopes and dreams.

Now is your chance…

The Asset Finance team have helped Aldermore to become the industry's specialist lender of choice. Across the UK, our people support our broker partners, lending to an unusually diverse range of markets and across the complete range of solutions. Today, we're a leading national provider of leasing, hire purchase and loan facilities to SMEs. And because we have even bigger ambitions, we can offer a dynamic, progressive environment in which to build an exciting career.

The role of Collections QA Associate is really important to us. You will assist and support the Operations team, as part of the Collections team who are responsible for managing the day-today Asset Finance customer forbearance and arrears accounts, in building and maintaining a robust 1st line QC Framework, undertaking quality control and analysis to support development of stringent processes and guidance for front line staff in the management of forbearance, early arrears and complex arrears cases for the Asset Finance division.

When the time is right, we would love to welcome you to our Reading office. In the meantime you will be based remotely. You'll be made to feel part of your new team by your Line Manager, Collections Team Manager and colleagues through regular contact and virtual interaction.

What would your day look like?

To carry out, monthly audits and testing across Collections, to include application of policy, adherence to process and fair customer outcome
Prepare detailed written reports and recommendations on the results of testing, to include trend analysis and root cause identification, demonstrating a robust first line of defence.
Maintain accurate results of testing by individual to support 1-2-1 conversations and performance management
Develop and embed a risk-based sampling methodology in accordance with the QC Framework, that compliments second line review and oversight
Build and deliver any training or upskilling to Collections Advisors where there is a decline in testing results to support improved and consistent results, and demonstrate fair customer outcomes
Review and update operational SOPs to ensure adherence to FCA and other regulatory requirements.
Identifying opportunities for continuous improvement to ensure best practice is maintained
Assess Quality Control results in order to determine whether any issues identified are individual or systematic in nature and develop and carry out corrective action plans as necessary, including changes to process or supporting training.
Record and update relevant details of QC testing, ensuring checks are completed and reported in a timely manner to Team
Leaders, allowing for review to support the development of bank policies and guidance.
Support the Collections Team Leader in developing a high performing team culture through regular effective communication, coaching and team building
Carry out ad-hoc assessments and hindsight reviews, and assist with case escalations, issues, trends and feedback communications to colleagues
Ensure QC procedures are documented and are kept up to date in accordance with bank requirements

What do we expect of you?

Sound knowledge of Asset Finance collections and arrears management would be beneficial
Experience conducting Quality Assurance Reviews
Experience of managing and working with vulnerable customers
Knowledge of relevant banking regulation and legislation preferred
Excellent influencing and challenging skills
Analytical and attention to detail
Demonstrate ethical behaviours and a team player

What can you expect of us?

A friendly and flexible culture, synonymous with our proposition to our customers.
A growing organisation that defines itself as being nimble, lean and strong.
A drive for continuous improvement, which you will be empowered to get behind from day one.
A communicative, accessible and approachable ExCo.And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Still Curious?

Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.

Underpinned by our strategic blueprint, "backing people to fulfil life's hopes and dreams", we thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; and we open up the lending market to many.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.

Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We value your differences; welcoming applications from all sections of society. We continue to build an inclusive, empathetic and creative environment; where your views and contributions will inspire new ways of thinking.

#backingyoutobringyourbest

Aldermore is an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position

Job Details

1078178074
Not Specified
Reading, Reading, United Kingdom
Permanent
£ £ - Annual Annual