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Collections Officer

Prestatyn, Clwyd, United Kingdom, £ £ - Annual Annual, Permanent

Description:

Collections Officer

Location: Remote Working
Hours: 20 hours per week
Salary: £19,558.50 pro-rated

About the Role:
Reporting to the Collections Team Leader the successful candidate will be responsible for reviewing & processing patients accounts, working with the team to meet KPI's/SLA's set by Senior management, liaising with UK and foreign Insurance companies and Embassies to follow up patient debt.

The role will involve frequent interaction with facility staff at all levels.

Duties:
• To perform all duties in a professional manor at all times
• To maintain good working relationships with customers and colleagues
• To apply and maintain office standards.
• To comply with company policies and the codes of conduct.
• To attend mandatory training sessions on a yearly basis.
• To answer incoming calls in a professional and courteous manner
• To recover/resolve outstanding patient accounts.
• Liaising with Insurance companies and Embassies.
• To refer problematic accounts to the Collections Senior for further action.
• To respond to queries within the set time of 48 hrs.
• To review and process daily patient statements/reports
• To assist in the performance management of a team of eleven Collections Officers
• To review insured patient accounts and follow up key accounts as directed by Cash and Collections Manager
• To clearly record all hospital/patient/payer etc. interactions by entering concise and accurate notes on the patients account
• To review and send out Daily Statements in the letter cycle 1 to 3. To review Meditech patient account notes and process appropriate statement. If statement cannot be sent amend cycle for a maximum of 14 days.
• To understand the self-pay collection process and the interaction with insured accounts
• Adapt best practice and report changes and ensure colleagues are updated.
• To work as part of the Central Collections team providing assistance to colleagues including any other outside agencies and perform any other duties as and when required.
• To alert senior colleagues of any difficulties in completing workload.
• To liaise effectively with all staff and management.
• Build strong relationships with internal stakeholders
• Is a champion of continuous improvement
• To provide the highest standard of Customer service care.
• To perform all duties in a professional manner at all times
• To maintain good working relations with customers and colleagues alike
• To apply and maintain office standards.
• To comply with company policies and the codes of conduct.
• To attend mandatory training sessions on a yearly basis.

Under the direction of the Revenue Manager who is primarily responsible for leading and coordinating the Revenue Reporting cycles for the HCA UK Group and providing analysis, insight and direction on the business performance against plans. This position is critical for the Business in ensuring a high standard of service is provided to our patients. To be successful in the role, the holder will need to build strong relationships with teams as well as accurately process a large volume of transactions
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Job Details

1410048795
Not Specified
Prestatyn, Clwyd, United Kingdom
Permanent
£ £ - Annual Annual