Job Details

Click here to become a registered jobseeker.

Collections Officer

Chester, Cheshire, United Kingdom, £ £ 20000.00-25000.00 Annual Annual, Permanent


Do you have experience within the financial services sector? Are you looking for a new challenge? If the answer is YES, the team at White Oak could have the ideal role for you.

White Oak are currently recruiting for Full Time Collections Officer to join our collections team based in our Chester office.

What will I be responsible for?

Joining our team as a Collections Officer, you will be responsible the collection of the company's arrears cases. Other duties include:

  • Principal collections resource for White Oak UK, dealing with both internally and externally generated requests
  • Corresponding by phone, email and letter to external customers and stakeholders
  • Providing support to the Head of Collections as and when required
  • Contacting clients regarding outstanding payments for services through immediate payment or by setting up payment plans
  • Collecting customer payments in accordance with payment schedules
  • Provide collections assistance to our funding partners and be a point of contact for them
  • Always deliver a consistent and professional level of service
  • Achieve set revenue targets and call quality objectives.
  • Handle each call promptly and in the correct manner, updating records accordingly
  • Input customer related data accurately and efficiently.
  • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified
  • Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
  • Follow Company policies and procedures at all times, ensuring that legislative requirements are met

Who are we looking for?

If you have knowledge and experience of working in a collection's role along with excellent communication skills in all forms, the role of Collections Officer could be ideal for you. You will also require the following skills and experience:

  • Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents, solicitors and third parties
  • Ability to identify potential high-risk cases
  • Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts
  • Experience of working in a fast-moving environment and ability to work under pressure
  • Have the ability to relate to people from a variety of different backgrounds
  • Be persuasive, persistent and self-motivated.
  • Show empathy, assertiveness, tact and resilience
  • Good numeracy and literacy skills
  • Capable of working independently as well as part of a team
  • Knowledge and use of Leasesoft

What we can offer you:

As our Collections Officer, you will be offered a salary of between £20,000 - £25,000 per annum and a range of benefits.

About the company:

White Oak is an FCA authorised and regulated European Lending Platform which provides capital to support SMEs and mid-corporates through its full suite of flexible lending products. Headquartered in the UK, White Oak's team of 170 specialists currently services a loan portfolio of over £500 million and have originated over £1.5 billion of assets since 2018. As a financing affiliate of White Oak Global Advisors, LLC (WOGA), White Oak is able to access investor capital to support White Oak's lending activities to complement its funding from banks and other financial institutions.

WOGA is an SEC registered global alternative asset manager with over $6.8bn of Assets under Management, focussed on direct lending to non-sponsored small and medium sized entities (SMEs), offering term loans, leases, asset-based loans and other specialty products across its affiliates to companies with enterprise values between $25m and $1bn. White Oak Global Advisors was founded in 2007 and, along with its affiliates, has a global presence with over 470 professionals.

As part of WOGA's strategy in deploying investors' funds to the SME market, it has created and acquired, on behalf of its institutional investors, a number of affiliate companies in recent years that bring specialist product, origination, underwriting and servicing capabilities. These include two factoring companies in the US including White Oak Commercial Finance, the US's 5th largest factor, and one of the largest non-bank SME lenders in the UK, LDF Group, in June 2018, which has since been incorporated into White Oak.

If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of Collections Officer.

Job Details

Not Specified
Chester, Cheshire, United Kingdom
£ £ 20000.00-25000.00 Annual Annual