Job Details

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Collections Officer

London, United Kingdom, £ £ 24.92-24.92 Hourly Hourly, Temporary


Positive Employment is currently recruiting for Collections Offficer to work for our client based in Lambeth.

Duties and responsibiities:

  • Manage a portfolio of service charge accounts, working to targets set by the Collections Manager.
  • Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under their lease.
  • Maintain contact with account holders through letter, email, telephone, or face-to-face as appropriate; issue statements and other account documentation on request from the account holder.
  • Investigate issues with the lease and determine that service charges are in line with the provisions of the lease; ensure that any billing errors are noted and corrected.
  • Ensure that any other queries are dealt with and resolved by the appropriate team; contact other teams as necessary and monitor the progress of queries to ensure that the account holder receives a satisfactory response.
  • Request write-offs, write-backs and other account adjustments as appropriate.

Working hours: 09:00 - 17:00, Monday to Friday

This is a Temporary role but could possibly become permanent

Please note only candidates eligible to work in the UK will be considered

Job Details

Not Specified
London, United Kingdom
£ £ 24.92-24.92 Hourly Hourly